When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
The role will require you to build relevant and engaging content on the owned CRM channels which will tie into increasing acquisition and retention.
As a Specialist, you will own and implement CRM campaigns on a country level for talabat. As an individual, you'll need to be flexible, performance-driven, able to work with tight deadlines and be willing to be hands-on to get the job done.
What's On Your Plate?
Support regional CRM projects for any planned or ad-hoc tasks.
Work closely with the different regional teams (strategy, planning, product, brand, and more) to launch campaigns in CRM channels (Email, PN, In App, SMS) across all markets.
Manage campaign based complaints with the customer care team or any CRM related issues.
Perform timely & accurate KPI reporting to share across regional/local stakeholders and make recommendations for improvements.
What Did We Order?
Bachelor's degree in marketing or equivalent, with a strong data focus.
Minimum 2 years of proven relevant work experience, preferably in a fast-paced working environment.
Experience in working with CRM and campaign management tools like Braze or similar.
Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
Good time management skills.
Fluency in written and spoken English and Arabic
Good interpersonal, communication and presentation skills
Proactive, responsible, attention to detail and a good team player.
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