COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en
ABOUT THE ROLE
The Lead Qualifier is responsible for pro-active sourcing of ‘suspects’(sales leads), qualification of all suspects (Sales Leads) from all Channels (Sales Channels, Lead Programmes and other relevant sources), allocation of leads to the appropriate Sales Channel and subsequent administration, monitoring and reporting.
YOUR TASKS
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
Qualification of all “suspects” provided from different sources i.e. Sales Leads, Customer Service enquiries, Counter customers, inbound tcpc bookings
Pro-actively follow up with recipient Account Manager in relevant Business Channel status of “prospects” and monitor success of conversion into trading business
Identify “suspects” through planned pro-active lead sourcing and market intelligence and research activities i.e. Newpapers, Internet, databases, telephone “cold-calling”
Utilise relevant system/s for logging and monitoring required data and input relevant data into COMET for Pipeline visibility
Utilising correct GSP guidelines and agreed revenue criteria allocate “prospects” to correct Sales Channel (Direct, Relationship or Strategic Customer Channel)
Where requested or appropriate send out literature and/or appropriate supplies to “prospects” (Note: ensuring that Account Manager who receives “prospect” is made aware of details provided)
Appropriate level of involvement in the management and administration of the Country Sales Lead Incentive Programme i.e. logging of leads, pro-active updating of status of leads back to originators
YOUR PROFILE
Excellent verbal communication skills and interpersonal style
Excellent organisational skills, including ability to prioritise workload
Ability to effectively contribute as a team member as part of a busy team
Good understanding of DHL Network
Telephone / Sales experience in a multi-national company with customer interface experience is essential
1 to 2 years of DHL experience (if transferred within)
Good command of English language
Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services
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