Role Purpose:
The position is responsible for providing administrative support to the Resale and Leasing team of Communities.
Role Details – Key Responsibilities and Accountabilities:
Generate all types of agreements between buyer, seller and broker
To be well versed in using Dubai Lands Department (DLD) approved forms
Monitor expiry of leasing contracts and manage renewals & terminations
Manage inventory listed with the Resale & Leasing team
Support in listing & delisting properties for sale or lease on dedicated property portals.
Process payments and issue receipts
Process commissions and manage remuneration process for the Resale & Leasing team
Receive, scan and file all documentation related to resale and leasing.
Manage relationships with key personnel of major Developers that assist with assignment and NOC process
Responsibilities between signing of SPA and property handover:
Monitor overdue customers and make recommendations to initiate default and termination processes
Execute the administration of the default and termination processes
Manage the key handover process to customers as per the handover strategy and administer settlement payments and handover documentation including title deed transfer
Facilitate transfers and mortgage registration/discharge for both off-plan and ready units
Escalate any and all concerns to Associate Manager- Customer Relations for resolution, including communication with the Client where appropriate
Ensure compliance with the MAFP CBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times
Ensure adherence to MAFP values and exhibit the same all the time
Other Context (if applicable):
Excellent written & verbal communication in English
Ability to work under pressure and to take on additional responsibilities
Result driven
Exceptional Customer Service skills
Functional/Technical Competencies:
Good planning and organizing skills in order to manage priorities
Strong sense of accountability for assigned projects and tasks
Ability to demonstrate patience and handle unexpected complaints or events in a professional manner with a calming presence.
Personal Characteristics and Required Background:
Minimum Qualifications/education
Bachelor’s degree or Diploma
Minimum experience
Minimum of 3 years’ Experience in similar field (1-year experience in Real Estate preferable)
Experience in the Middle East is as must
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