Our Client
Leading Investment company in the region looking for a Service Quality and Reporting Lead - 12 month contract based in Abu Dhabi (on-site)
Your Responsibilities
Working closely with all functions of the technical team, you will embed assurance methodologies into new and changing services whilst maintaining insight into our technology landscape.
Reporting will complete this role, ensuring that service health is communicated via dashboards and on time alerting.
Develops, implements, and manages processes to ensure that new and incumbent IT services meet required specifications for quality, function, and reliability.
Identifies and sets appropriate quality standards and parameters for services.
Identify tooling to support quality
Communicates quality standards and parameters to Service owners, support teams, and other appropriate staff.
Coordinate testing processes.
Participate in service testing.
Identifies and analyzes issues, bugs, defects, and other problems, recommends and facilitates solutions to these issues.
Reviews internal and user feedback.
Manage and enhance service health reporting.
Your Qualifications
Degree Educated in relevant field
2+ years of test experience
2+ years of service assurance experience
Strong knowledge of test tooling, APM/Automation, Synthetic users
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
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