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Job Overview
To control/monitor and report all Middle East and Intercontinental Air Operations. Adaptation of network schedule in case of delay or failure to ensure service performance.
To ensure that service, cost safety and legal requirements are maintained on a day-to-day basis.
Main Responsibilities
To control and monitor air and road operations to ensure schedules are adhered to. Within the Middle East Region.
To analyze uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service.
Be the focal point of contact regarding network requirements on all published schedules to ensure DHL gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results.
Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
To compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.
To control and monitor HUB systems (OCNT/WCC) to ensure all required transmissions are sent and received.
To ensure full compliance to Network Operating Standards and all THP procedures associated to the Middle East NCG department.
Ensure messaging (NMIV) are done as per SOP
Ensure systems (OCNT/WCC) are up to date in compliance with the checkpoint business rule.
To formulate accurate and timely Load Plans for all air and road movements using the NMIV & SABLE systems in accordance with GAPS.
Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information
Education & Experience Qualifications
Demonstrate a high level of commitment
Capable of handling multiple tasks.
Must be fluent in both, English and Arabic.
Software skills (Word, Excel, PowerPoint, etc.).
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