Tasks :
- Perform retrofit actions and machine repairs, inspections, maintenance and troubleshooting.
- Prepare and submit timesheets, service reports, delegation reports, drawings and other documents related to the assigned task.
- Perform technical assistance, training and other after sales services of the machines.
- Coordinate with internal and external customer technicians during startups or maintenance jobs.
- Build and maintain collaborative relationships with customers.
- Sharing of experience and feedback to other projects and functions.
- Report after sales opportunities at the customer site.
- Compliance with processes, procedures, and tools.
- Remote support for troubleshooting.
- Any other related tasks assigned.
Required :
- Bachelor’s in engineering.
- Higher technical education with further training in Customer Service is an added advantage.
- Minimum 5 years of experience in the feed industry.
- Fluent communication skill in English language; Knowledge of Arabic is an advantage.
- Insightful, able to collaborate with other management team members in developing strategy and implementing business plans and forecast.
- Good customer service with a focus on resolving issues and completing the scope of service in a timely and professional manner.
Preferred:
- Bachelor’s in engineering.
- Higher technical education with further training in Customer Service is an added advantage.
- Minimum 5 years of experience in the feed industry.
- Fluent communication skill in English language; Knowledge of Arabic is an advantage.
- Insightful, able to collaborate with other management team members in developing strategy and implementing business plans and forecast.
- Good customer service with a focus on resolving issues and completing the scope of service in a timely and professional manner.
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