Support Services Call Center Coordinator, Dar Al Shifa Hospital, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...



Purpose and Scope of the Job

To handle all incoming housekeeping and room services requests and to administer the day-to-day functions in a timely and efficient manner, ensuring the hospital is meeting its satisfaction objectives.


Main Duties and Responsibilities/Performance Standards

  • To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.
  • To liaise with Maintenance department on maintenance request and sent request through SAP.
  • To provide a courteous and efficient telephone manner according to DASH standard.
  • Taking the bookings for the meeting rooms and follow up on necessary arrangements.
  • To liaise with reception department regarding the guest requests and update them on the status.
  • To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.
  • To control the house keeping supplies and assist in the inventory procedure.
  • To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.
  • Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.
  • Handles the customer complaints if possible or reports to HOD.
  • Make appropriate suggestion and recommendation to HOD for the general improvement of the section.
  • Polite and professional in any situation where the image or regulation of the hospital is represented.
  • Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.
  • Updating of day today/weekly/Monthly departmental reports
  • Ensures quality and patient safety practices are followed.
  • Provides or promotes people centered care.
  • Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Clinical Responsibilities: Collect the information about the infection cases admitted and relay the information to supervisors and related housekeeping staff.

Management Responsibilities:

  • Record and filing of all the support service-related documents.
  • Create maintenance notification in SAP and follow up.
  • Follow up on support services related purchasing request.
  • Managing the real time room status update on SAP

Development and Planning: Attend department trainings and staff development programs.


Qualifications, Competences and Skills

Education: Bachelor’s Degree or Diploma in Hotel Management

Experience: Minimum 2 years’ experience in Hospitality service industry

Language:

  • English and Arabic
  • Write routine reports, correspondence, summaries, and reports in English using prescribed format.
  • Ability to speak effectively in English before groups such as customers or employees

Computer Proficiency: Good Knowledge of MS Office & Hospital operating systems

Performance Competencies

  • Good language skill, ability to read and write.
  • Positive approach to the customer service.
  • Follow the polite and courteous telephone manner.
  • Should be active and show the initiative.

Principle Working Relationships and Remarks

  • Executive housekeeper
  • Dietary department
  • Admission Department
  • Nursing
  • Maintenance
  • HR
  • Purchasing

Other Preferences:

  • Candidates who are available in Kuwait and possess a valid and transferable visa in Kuwait will be preferred.


DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://career2.successfactors.eu/career?career_ns=job_listing&company=daralshifa&navBarLevel=JOB_SEARCH&career_job_req_id=1728


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Contact Center Co-worker - Avenues Store, IKEA, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...


Job ID: REF460G

Date posted: 02/07/2024

Company description


The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices. We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People!


Job description


You have a friendly and personable attitude with the ability to adapt to the different needs of our customers. You possess strong problem solving skills to help create innovative solutions for our customers needs. Each customer is unique and you have the ability to show empathy and resilience with each customer contact. You have excellent computer skills with the ability to learn new software programs. You have excellent written and verbal communication skills.


Qualification


As a Contact Centre Centre Co-Worker, your daily responsibilities will include general customer inquiries, finding solutions for the customer and being the contact for online orders. These inquiries can include investigating complex cases, taking payments, liaising with IKEA Service providers and assessing quality & warranty issues. You will deliver quality customer service across various communication channels including phone, email and social media.


By building trusting relationships with our customers you will educate customers on our home furnishing solutions. You will get the opportunity to discover the important role you play in making a positive impact on the customer journey within IKEA.


More Information


TOGETHER AS A TEAM

IKEA is all about people, and the D&A team provide the IKEA home furnishing offer high quality service that exceed customers’ expectations. This will strengthen the IKEA Brand as a high-quality and affordable home furnishing specialist




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https://jobs.ikea.com/en/job/kuwait-city/contact-center-co-worker-avenues-store/24107/55476045120


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Deputy Medical Health Service Manager (Deputy Chief Medical Officer), International SOS, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...



Overall Purpose Of The Job

The Deputy Chief Medical Officer is responsible for assisting the CMO in providing medical oversight, direction, and leadership to the medical staff regarding all areas of healthcare for the CAS Role 2 medical program.

Key Responsibilities


  • Assists in quality development and clinical governance agendas including maintaining Code of Conduct of medical practice, medical record keeping, infection control standards, emergency response preparedness, medical staff, and patient safety at the facility.
  • Serves as the chair of the Medical Executive Committee (MEC) in the absence of the CMO which meets monthly. Ensures that meeting minutes are written and uploaded to Share Point.
  • Provides oversight of other committees of the clinic (e.g. Pharmacy & Therapeutics, Credential and Privileging, Peer Review, Infection Control) when directed by the CMO. Ensure that the committees report quarterly to the MEC.
  • Ensures that monthly routine peer review of medical charts are performed and peer review results are uploaded to Share Point.
  • Ensures that all Focus Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE) are current.
  • Provides direction, as appropriate to clinical case management including patient movements and referral off island in close collaboration with insurance companies and company medevac providers.
  • Works closely with the other leaders supporting the CAS Role 2 project to ensure business continuity from a medical aspect.
  • Promotes International SOS Standard Operating Procedures and Protocols.

Key Responsibilities

  • the development of new medical services.
  • Ensures periodic review of practice management functions and reviews patient satisfaction surveys and complaints. Assists the CMO in Supervising all healthcare providers including physicians, surgeons, mid-level providers and dentist.
  • Provides strategic direction for medical staff and physician services programs to meet short- and long-term goals.
  • Serves as the clinical leader for the organization and provides support and education for other clinical leaders in the absence of the CMO.
  • Provides leadership, oversight, and accountability for the operational effectiveness of the physician services program.
  • Reports on metrics to measure the impact of physician services.
  • Participates in the development of administrative policies and approves medical practice procedures, policies, guidelines, and SOPs.

Key Responsibilities

  • Provides advice on the suitability of existing medical equipment and makes recommendations on future equipment needs.
  • Assists in planning for
  • Provides medical consultation as required.
  • Participates in the development and implementation of training and educational programs.
  • Participates in site meetings with the Prime Contractor and/or onsite government representatives as requested by the Project Manager.
  • Participates in all government audits under the SOW as requested by the Project Manager.
  • Reports to CMO to assure quality and compliance.
  • Serves as the Medical Director for the EMS service on CAS in the absence of the CMO and coordinates with the EMS Lead for skill validation and protocols. Involved in critical incident review as required.

Job Profile

  • Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
  • A minimum of five (5) years’ experience in a healthcare leadership role and clinical experience within the past five (5) years, preferably in a remote site
  • Demonstrated experience in executive level interpersonal skills and ability to work in a matrix environment
  • Experience Preferred:
  • Experience on a military site, working as a government subcontractor or prime contractor is preferred.
  • Education Required:
  • Current and unrestricted license from any US State, District of Columbia or US Territory to provide healthcare within scope of practice.
  • Graduated from an approved medical school and completed a residency or fellowship as a Doctor of Medicine (M.D.) or Osteopathy (D.O.) from a school in the United States or Canada approved by a recognized accrediting body in the year of the applicant’s graduation.
  • Board certified in Family Medicine, Internal Medicine, or Emergency Medicine.
  • Current American Heart Association Basic Life Support (BLS), Pediatric Advanced Life Support (PALS), and Advanced Cardiac Life Support (ACLS) certification.
  • Certification by the American College of Surgeons - Advanced Trauma Life Support (ATLS) is preferred.
  • DEA license
  • Other Special Qualifications:
  • Common Access Card (CAC) or ability to obtain one
  • Must be able to read, write and speak English to effectively communicate
  • This position is accompanied. No pets.
  • US Citizen or Permanent Resident Card is required.
  • US DOS clearance or the ability to obtain one is required.
  • Must be able to relocate to Qatar.
  • A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar


DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.internationalsos.com/IntlSOS_Americas/job/Deputy-Medical-Health-Service-Manager-%28Deputy-Chief-Medical-Officer%29/1142239300/?feedId=361000&utm_source=Indeed&utm_campaign=ISOS_Indeed


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SOCIAL INITIATIVE:


We publish job vacancies on this Job Portal and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


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