Middle East Jobs, Careers, Vacancies

Operations Coordinator - DO, GAC, Abu Dhabi, UAE

Job description

GAC Abu Dhabi is seeking candidates for the position of Operations Coordinator – DO, to be based at their Guardian Towers Office in Abu Dhabi.

Accountabilities

Prepare and upload manifests to Maqta gateway and Abu Dhabi port portals

Follow up the shipment status upon receipt of Pre-alert Plan

Job opening, invoicing, handling cash and submitting daily collection to the Accounts Department

Communicate with agents, terminals, customs, and customers to deliver service on time

Prepare and send container discharge/load list to container terminal, agent, feeder operator

Job requirements

Key Competencies:

Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.

Customer service - understand customers’ needs, maintain good relationships, be able to support and solve customer issues and handle customer complaints.

Positive attitude - towards work and the environment in general, to deliver the requested service.

Communication skills – to interact effectively, within and outside GAC.

Accountability & dependability - take personal responsibility for the quality and timeliness of work to achieve results with minimal oversight.

Teamwork & collaboration – to work cooperatively with colleagues to complete tasks and involve others by liaising and building trust.

Customer focus - work with internal and external customers to identify their expectations and shared business objectives.

Self-management – promptly complete high volume of work without sacrificing accuracy.

Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications and Other Requirements:

Minimum 3 years’ extensive experience in the same role

Good communication skills – both written and spoken

Strong organisational and management skills

Ability to work under pressure and with tight deadlines

Graduate of Logistics or any business-related course

In-depth knowledge in different usage of systems and software

Good work ethic to comply with policies and procedures of the company

https://career.gac.com/o/operations-coordinator-do

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Cafe Manager / Restaurant Manager, Redford Recruiters, UAE

Job Description

We are looking to hire a Cafe / Restaurant Manager for posh cafe / restaurant for Dubai Silicon area.

to qualify for this job you should have 3 years of previous experience in the same field. It is an immediate start.

Because you will be representing the brand (Cafe / Restaurant), you are expected to be very polite and courteous, approachable and ready to help customers. Acknowledge customer's requests and can handle busy times effeciently.

if you think you are the right person for this job please send your CV as soon as possible to Ms Elsa at elsa@redfordrecruiters.com

Responsibilities

Manage day-to-day operations of the cafe

Hire and onboard new wait staff and baristas

Train employees on drinks preparation and proper use of coffee equipment

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses

Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all cafe areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and boost brand reputation

Requirements

Work experience as a Cafe Manager or Barista

Hands-on experience with professional coffee machines

Good math skills

Availability to work within opening hours (including weekends and holidays)

Excellent communication skills with the ability to manage and motivate a team

Customer service attitude

High school diploma

Additional certification (e.g. in Business Administration or Hospitality) is a plus

Benefits

Salary: AED 3500 to AED 4500

Visa: provided by the company

Other Benefits: will be discussed during the interview

https://redfordrecruiters.zohorecruit.com/recruit/ViewJob.na?digest=TS0CKhPcPipinnjK37b2Cvjk9RtrvuEe0RfhTGBzoxk-&embedsource=LinkedIn%2BLimited%2BListings

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If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

EMEA Head of Call Center Operations, Wheely, Dubai, UAE

Wheely is a Swiss-founded British luxury services company. We lean into both cultural identities: Swiss privacy and British prestige hospitality. Our product combines highly-trained chauffeurs, fine in-car experiences, and instant journey availability via a well-designed app. Over the next 5-10 years we plan to build out and offer a full portfolio of luxury personal services, allowing clients to protect their time beyond just chauffeuring. We are entering the world’s megacities one at a time—having started with London, Paris, Moscow, and Dubai. We are a Series B scale-up, and have raised $28 million to date.

Wheely Customer Service is a 24-hour, multilingual call centre whose main goal is to ensure that the highest levels of customer service are delivered to both our customers and partners at all times via multiple communication channels. We aim to provide a luxurious standard of service by focusing on a concierge-style approach through timely problem-solving, consistently exceeding expectations. Our 30+ people team currently handles over 1,000 enquiries a day.

JOB SUMMARY

We are seeking a highly motivated and experienced Head of Call Center Operations to join our team in Dubai. The successful candidate will be responsible for setting up new call centres in EMEA as we grow, and standardising processes to ensure a high level of customer satisfaction and efficient operations.

RESPONSIBILITIES

In this role, you will ensure operational efficiency in creating, developing and driving the Customer Support team. This is a global business leadership team assignment, so your range of authority and scope of control will be significant; as a support leader, you will develop new ideas, relentlessly push service standards to the next level and implement growth plans.

We are looking for a Customer Service leader with a passion for innovation and a knack for problem-solving, along with the ability to thrive in ambiguity while creating world-class customer experiences. The role requires a creative, big-picture individual who is excited to be accountable not only for their team’s SLAs and CSAT records but also for the performance of the business overall.

The Head of Customer Service, will be responsible for shaping the Customer Service function in EMEA and defining hiring needs, while also setting the future strategy for the department. You will be comfortable leading by example and establishing a fun, inclusive, and safe work environment.

Set up and manage out Customer Support centre in Dubai, followed by more new call centres in the EMEA, including staffing, departmental training, and systems implementation.

Ensure that all call centre processes are consistent and compliant with company policies and industry regulations.

Monitor call centre performance, including call volume, average call handling time, and customer satisfaction levels.

Develop and implement performance metrics to track progress and identify areas for improvement.

Collaborate with cross-functional teams, including IT, HR, and sales, to ensure seamless operations.

SKILLS & EXPERIENCE

You will have experience in delivering world-class and market-leading quality services at scale. You have a minimum of 3 years of proven success in a demanding leadership role; shaping diverse teams, developing procedures, optimising systems, and achieving benchmark operational goals. You exhibit a strong operational mindset. You show leadership by example. You can motivate, inspire and create an inclusive, positive and supportive work environment.

You are a Builder – At Wheely, we build scalable solutions. We invest in long-term solutions; innovating within our segment and seeking ingenious solutions to complex problems. We build solutions that earn customer trust and that will endure. You will have experience of product ownership throughout their lifecycle and be able to evidence transformational impact through successful delivery.

You are able to communicate and listen effectively; great written and verbal skills. You share information and structure clear recommendations to central operations, business, product and engineering teams. You will also communicate with radical candour; comfortable speaking truth to power. You provide constructive feedback; you seek, synthesize and act on feedback yourself.

Finally, you’re a culture carrier: you create a fun, inclusive, and safe workplace. You are able to demonstrate consistent, strong alignment with our mission and what we do.

REQUIREMENTS

Bachelor's degree (or equivalent) in Business Administration, Operations Management, Hotel Management or a related field.

3+ years of experience in a leadership role in call centre operations management, with a proven track record of success in driving quality customer support services in high volume / high variation segments.

Experience working in (with) and understanding of the the luxury service industry is a must

Proficiency with call center technology and metrics, (Maestro, Aircall, Intercom a plus)

Knowledge of the EMEA region, experience managing an English-speaking customer support service

Evidence in setting up/ opening a call centre or related support department (pre-opening hotel experience as an example)

Strong leadership skills, with the ability to motivate and lead a large team (25+).

Excellent organizational and project management skills, with the ability to manage multiple priorities and meet tight deadlines.

Strong communication and interpersonal skills, with the ability to interact effectively with customers, employees, and senior management.

BENEFITS

Highly competitive compensation package

The Wheely culture is one of equity for all, which means that you will be more than just an employee. You will be a co-owner

Private health, life and critical illness insurance

Professional development allowance

Monthly lunch allowance

Top notch equipment

Monthly credit for journeys with Wheely

https://boards.greenhouse.io/wheely/jobs/5511842003?gh_jid=5511842003&gh_src=5009ce783us

Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Operations Coordinator - DO, GAC, Abu Dhabi, UAE

SOCIAL INITIATIVE:

Cafe Manager / Restaurant Manager, Redford Recruiters, UAE

SOCIAL INITIATIVE:

EMEA Head of Call Center Operations, Wheely, Dubai, UAE

SOCIAL INITIATIVE:

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