Middle East Jobs, Careers, Vacancies

Junior Business Systems Analyst, De La Rue, Dubai, UAE

The Vacancy

De La Rue, Dubai is currently recruiting an Junior Business Analyst with an experience of 3 to 5 years in supporting the effective delivery of successful software development and systems integration projects.

In this role, you will be working within Software Development functional, multi-disciplinary agile product teams in order to provide high quality business and technical/systems analysis services.

Your typical day will include:

Gathering business and technical requirements for complex software and systems integration solutions by demonstrating excellent communication and stakeholder management skills, hosting workshops and applying a range of other requirements elicitation techniques where necessary Writing unambiguous Epics and User Stories with a keen eye for detail and a thorough understanding of the critical role that these artifacts play in an Agile software delivery environment Defining clear and detailed process models, wireframes, mock-ups and other relevant analysis materials to effectively support solution definitions

Producing, maintaining and taking ownership of exemplary customer facing analysis deliverables required to underpin high profile software projects

Building and maintaining strong and effective working relationships with stakeholders of all levels Working seamlessly with Product Owners in order to define, manage and prioritise healthy product backlogs

Acting as Proxy Product Owner where necessary, to support Agile delivery teams and enable them to deliver high quality software effectively

Fulfilling a critical role in the Agile ceremonies that are in place to support the De La Rue Agile software development methodology.

In addition to providing the Agile analysis services described above, you might also be called upon to produce more traditional analysis materials i.e., Business Requirements Specifications, Functional Specifications, Requirements Traceability Matrices and so on, when required.

Facilitate and contribute to sessions with Product and Technology to discuss technical and feature dependencies for the Delivery Lead to create an achievable delivery plan

Work closely with Architecture & Design function define technical software solutions that meet business requirements and align with architectural runways.

Join the Team

We want to work with people like you from all backgrounds and experiences, to help us gain a diverse workforce with a broad outlook and sharp expertise. We are looking for people unafraid to go that extra mile, bringing with them unique characteristics and abilities.

https://delarue.current-vacancies.com/Jobs/Advert/2948188?cid=2004&t=Junior-Business-Systems-Analyst-UAE

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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

https://jobs.marriott.com/marriott/jobs/22216058?lang=en-us&utm_medium=jobboard&utm_source=indeed

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

We welcome you to be a member of our global, diverse Marriott family. Whether traveling across the city or around the globe we realize the importance of making each guest feel as welcome and secure as possible. Your protective nature and attention to details will play an important role in our success. Here, your work is appreciated as much as your individuality and you will be supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry Your dedication to safety provides the guest the same sense of security as they feel in their own home.

What you’ll do

Patrol all areas of the property and assist guests with room access

Monitor security feeds and conduct daily physical hazard inspections

Respond to accidents and assist guests/employees during emergency situations

Defuse guest disturbances and escort from the property if necessary

Conduct investigations, gather evidence, and facilitate interviews with relevant parties

Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers

Learning and development opportunities

Encouraging management

Wellbeing programs

Discounts on hotel rooms, gift shop items, food and beverage

Recognition programs

What we’re looking for

Strong communication skills

A history of thriving in stressful situations

A team-first attitude

A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

https://jobs.marriott.com/marriott/jobs/22216310?lang=en-us&utm_medium=jobboard&utm_source=indeed

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

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