Customer Insights Manager, Emirates Group, Dubai, UAE

 

Job Purpose

Oversee and manage the delivery of marketing and customer insights to inform efficient and effective marketing planning for brand and commercial objectives. Identify insights that drive revenue, improve customer retention, improve brand effectiveness and elevate customer experience. Deliver compelling analytical solutions that translate customer data into actionable insight, playing a critical role in further strengthening Emirates customer-centric business model by elevating the level of consumer insights applied to the strategy and execution of marketing initiative. Lead the definition and implementation of customer segments and personas. Job Outline: - Inspire the adoption, development and deployment of innovative and advanced customer insights techniques, tools and products. Lead key programs of work that drive a more structured and pro-active approach to tracking customer KPIs by developing and managing a suite of automated insights and dashboards that build a comprehensive and compelling narrative aligned to overall business objectives and goals. - Continuously identify new opportunities for customer data acquisition across the airline that could be used for marketing purposes and align on priorities within CCM&B. Work with the marketing data engineering teams to ensure new attributes are well-defined, thoroughly tested and deployed within the marketing ecosystem for insight and activation in various marketing activities. - Build trusted relationships with key stakeholders across CCM&B and in partnership, define and develop a unified marketing measurement model that provides a holistic, consistent approach to business measurement orchestrated across channels to improve performance, customer experience and to enable more effective planning and execution. - Facilitate the creation of the customer segmentation framework in collaboration with the relevant digital, marketing, loyalty and product team counterparts. Play a key role in the development and administration of the segmentation models and own the commercial application and deployment of these models into our marketing technology ecosystem. Ensure customer dimensions can be tracked against all facets of performance. - Responsible for analysing overall performance of customer level data-driven marketing across CCMB, service ad-hoc insight requests, and develop visual insight dashboards and reports for consumption by the rest of the department. - Oversee and manage the marketing data platform. Responsible for keeping an aligned view on definitions of customer attributes, within a data dictionary consumable by marketing teams. - Effective day to day management of customer data related projects and priorities. Ensure on-time delivery of key solutions for our business customers, including regular progress reviews, tracking and reporting of business benefits and impact delivered through various initiatives and campaigns. Assist in other areas of support which may include both qualitative and quantitative research projects and ad-hoc business requests. - Manage and maintain all standards and governance around the use of customer data within CCMB, ensuring compliance with company policies and legal frameworks. Maintain compliance to Emirates Group privacy principles and work with the Data Privacy Network Liaison within CCMB to ensure privacy and security of personal data is considered by design and default in all aspects of the role. - Work collaboratively with Strategic Planning, Customer Strategy & Retention and Marketing Analytics to develop and provide insights that can drive better optimized, efficient and effective marketing communications. - Lead, motivate and develop the team to deliver world class customer insights. Provide expert guidance on the best practices for creating, interpreting and communicating analytical models and results to a broad audience. Improve team performance through continuous training initiatives and establish training tools and processes for the wider business user group to help maximise the understanding and adoption of customer insights.

Qualifications & Experience

- Experience of working with Marketing & Customer Data: 8+ years - Degree or Honours (12+3 or equivalent) - Degree in Computer Science, Maths, Statistics or related quantitative field is preferred. - Experience:in analysing customer behaviour for marketing purposes, including insight generation and segmentation models Knowledge/skills: - Skilled in manipulating large and disparate datasets to produce actionable insights Strong technical foundations including excellent SQL skills Data visualisation skills with some exposure to any of the following technologies: Data Studio, Looker or Power BI Broad understanding and experience working with digital marketing technologies such as Google Marketing Cloud, Personalisation, CDPs and other digital execution platforms - Excellent presentation and communication skills, with the ability to explain complex analysis and insights to non-technical audiences in a clear and positive manner - Demonstrate project management experience including the ability to effectively manage multiple projects and workstreams, with attention to detail and accuracy - Proven leadership and management skills in a large and complex organisation including managing people, vendor relationships and cross-functional business stakeholders.

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

https://www.emiratesgroupcareers.com/search-and-apply/347365

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Procurement Specialist, RHI Magnesita, Dubai, UAE

 About you

 

You are looking for an opportunity to work for a market leader in one of the most vibrant cities in the world. You are open minded; performance driven and have experience in procuring company’s supplies. You foster innovation, and you are able to develop efficient procurement solutions and support senior management with the development and implementation of sourcing strategies. With your flexible work style & collaborative customer orientation combined with your communication and negotiation skills you get the best out of people. Then you are welcome to join the Procurement area for West Asia & Africa!

 

In addition, you have:

 

• Strong experience in the function
• University degree in the field of Business Administration, Finance, Engineering or similar at any reputable University of Applied Sciences
• Strong expertise in MS Office
• Excellent knowledge in English, any additional language will be considered an asset
• Good understanding of business processes. Knowledge of the Refractory or Steel Industry will be considered an asset
• Good negotiation and analytical skills

 

About the job

 

RHI Magnesita is looking for a motivated procurement specialist to manage our company's procurement activities for the West Asia and Africa region, based in our Dubai office.

 

As a procurement specialist you will be responsible for sourcing new suppliers, ensuring that the purchased products and materials meet specific technical specifications, negotiating purchase terms, and evaluating supplier performance. The procurement specialist will also be responsible for ensuring timely deliveries and resolving any supply issues or discrepancies.

 

To be successful as a procurement specialist, you should be able to develop efficient procurement solutions and support senior management with the development and implementation of sourcing strategies. Ultimately, an outstanding procurement specialist should have excellent communication and negotiation skills, be an analytical thinker, and demonstrate a good working knowledge of purchasing strategies.

 

Your tasks will include:

• Product/service sourcing
• Supplier selection
• Pricing/terms negotiation
• Order processing
• Contract administration
• Supplier performance management for all types of business processes applicable to the organization including resale items, and indirect goods and services,

 

What we bring to the table

 

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That’s why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.

 

As a much-valued employer:

• We offer you a varied and challenging role within the world market leader that is driving positive change
• We give you the opportunity to take part in shaping the future of the industry leader in innovative technology Empowerment to take responsibility and force your own career success
• You will have the opportunity to learn, to lead and to build something new with colleagues from around the world
• We attach importance to a respectful and cherishing environment with open decision-making processes
• We promote direct communication, openness and collaboration with our award-winning and innovative employee app
• Flexible working hours
• Health insurance Transportation allowance
• A full-time position (40 hours / week) at our Dubai office – one of the best places to live in the world!

 

Do you recognize yourself in this role?

 

We are looking forward to your online application! Please upload your resume including your personal profile via our career page. Applications via e-mail will not be taken into consideration.

https://careers.rhimagnesita.com/job/Dubai-Procurement-Specialist/740529002/

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Senior Sub-Contracts Specialist, Air Products, Jizan, KSA

 

POSITION SUMMARY

Reporting to the Contracts & Procurement Manager, the position is responsible for creating, negotiating and implementing successful sub contracting strategies for JIGPC. The successful candidate will also provide guidance to more junior members of staff in all aspects of the sub contracting work process. The Senior Sub Contracts Specialist will be educated to at least degree level, preferably with additional higher qualifications such as MRICS (Member, Royal Institute of Chartered Surveyors), or MCIPS (Member, Chartered Institute of Procurement and Supply).

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Develops and leads strategies for sub contracts to influence business decisions
• Develops request for proposals
• Develop and negotiate robust contracts for services, intangible and tangible deliverables;
• Identify solutions for areas of potential risk /opportunity within sub contracts
• Lead the generation and review of specifications and Statement of Work documents
• Provides guidance and direction to junior members of the sub contracts team

 

SKILLS

• Contract drafting
• Contract formation
• ERP system knowledge (e.g. SAP / Oracle)
• MS office
• Professional verbal and written communication skills
• Planning and scheduling techniques
• Attention to detail and discretion with confidential information
• Knowledge of business principles and ethics
• Time management
• Interpersonal skills
• Customer-service orientation
• Proactive

 EDUCATION AND EXPERIENCE

• Bachelors Degree or higher
• 10+ years contracts / sub contracts experience within Oil & Gas projects
• MRICS (Member, Royal Institute of Chartered Surveyors) or similar
• Thorough understanding and prior experience in contracts and contractual language.
• Excellent oral and written English proficiency is a must. Second language is a plus.

PRINCIPAL ACCOUNTABILITIES

• Embody the 4S culture of Safety, Simplicity, Success and Self-Confidence.
• Develop strategies and lead the commercial contracting negotiations for construction subcontract categories aligning to business requirements.
• Identify and qualify potential sub contractors meeting JIGPCs requirements
• Develop base intelligence strategies to ensure JIGPC benefits from latest supply offering.
• Bring innovative solutions to maximize value proposition for products and bid opportunities.
• Effectively utilize e-Sourcing tools to launch inquiries and receive contractor quotations/proposals.
• Develop efficient bid tabulations and lead sourcing reviews with cross functional teams.
• Develop and negotiate frame work engineering agreements.
• Monitor, communicate, and respond to changing market conditions and business drivers to maximize leverage and minimize risk.
• Lead cross-functional teams involved in supplier discovery.
• Identify, develop and manage contractors; understand safety, commercial and capacity risks.
• Manage relationships with suppliers and maintain interface at senior level within their organizations.
• Act as an escalation point for contractor interface for project execution issues when relevant
• Effectively participate in Continuous Improvement activities.

COMPETENCIES

 

• Strong influencing, communication and facilitative skills, including cross cultures and geographies,
• Ability to bring teams together to achieve targets and goals
• Ability to work cross functionally
• Demonstrated ability to effectively communicate (written and verbal) technical and non-technical information, internally and externally.
• Strong organizational and time management skills
• Good analytical and problem solving skills
• Excellent negotiation and contracting skills.
• Strong understanding of macro-economic factors
• Financial and Business acumen
• Desire to work in a fast-paced environment
• Excellent knowledge and proficiency with the Microsoft office suite (Excel, Word, Powerpoint, One Note) and collaborative tools.
• Good Knowledge of SAP and requisition to pay processes

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25091&siteid=5105&jobId=724084&Codes=LNKDN#jobDetails=724084_5105

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Reproductive Health Specialist (Middle East, Israel & Turkey), Thermo Fisher Scientific, Dubai, UAE

Being part of ThermoFisher Scientific means you have the opportunity to enable our customers to make the world healthier, cleaner & safer. Our reproductive health business is passionate & focused on NGS based solutions to support our customers in the IVF field.

The successful candidate will be encouraged to support existing and new customers in this subject area, be proficient in NGS workflows & RH applications.

This specialist will cover the Middle East, Pakistan, Turkey & Israel. Commercial experience in these regions is needed along with the ability to prospect and develop new customers & business. The candidate should be comfortable meeting or exceeding sales targets along with forecasting this business.

Additional responsibilities are:

• Build and present weekly and quarterly regional forecasts
• Influence the growth of business by gaining new accounts/business
• Identify and champion Key Opinion Leaders
• Establish relationships with customers to promote penetration, retention and loyalty
• Generate, qualify and close sales leads
• Prioritize projects and resources
• Provide market intelligence that influences the strategic plan
• Identify competitor activities and develop tactical activities
• Coordinates with Marketing to deliver updates

• Participates in process and operation improvement opportunities
• Responds to internal and external inquiries
• Follows company quality management systems, policies and procedures

Qualifications needed:

• Masters in Molecular Biology or related field
• Proven background in Genetics
• Very good communication and presentation skills
• Min 3/5 years sales experience in life science environment
• Proficient in English - written and spoken skills Arabic and or Turkish is a bonus
• A PhD would be beneficial

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

https://jobs.thermofisher.com/global/en/job/189677BR/Reproductive-Health-Specialist-Middle-East-Israel-Turkey?rx_ch=jobpost&rx_job=189677BR&rx_medium=post&rx_paid=0&rx_r=none&rx_source=linkedin&rx_ts=20220108T064407Z&rx_vp=linkedindirectindex&utm_medium=post&utm_source=recruitics_linkedindirectindex&refId=34jd24&rx_viewer=90b3e91d7f3011ecbf7b172e380ce80652a346357b454189aeb76e38a025d93a

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