Middle East Jobs, Careers, Vacancies

Call center agent- AL AHLI BANK OF KUWAIT

Call center agent- AL AHLI BANK OF KUWAIT

Job Purpose

Handle inbound/outbound, resolve customer issues and provide high customer service
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

    Inbound calls Take inbound and handle/solve customer queries and issues
    Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns
    Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction
    Systems Ensure data is entered correctly into systems and all data requirements are captured
    Security Follow security processes and ensure that access to account details is in line with procedures
    Complaints Handle customer concerns by taking detailed information and logging customer service complaints
    Sales Sells additional services by recognizing opportunities to cross-sell

Education
Diploma Degree or equivalent certification/experience in Business Administration and Management
Experience

    Fresh experience in customer-facing roles

Skills

    Knowledge of security processes
    Systems knowledge and system interrogation
    Knowledge of data capture

Apply here:
https://careers.eahli.com/job/Call-center-agent-Hawa/626076401/

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Call Center Agents (E Dispatcher)- Samara, KSA

Call Center Agents (E Dispatcher)- Samara, KSA

Responsibilities :

Deliver a five-star service to our client’s via telephone, email, fax, and social media by entering the new customer information into system or update the existing ones, also handle their inquiries, resolving complaints and responding professionally in order to achieve customer satisfaction. Follow up with customers and document all call information. E Dispatcher must be familiar with attractions and directions in the Eastern Province.

Minimum Requirements :

    High school or equivalent
    Ability to communicate and get directions in English
    Proficient in computer applications
    Knowledge of customer service principles
    Knowledge of call center telephony and technology
    Experience in a call center or customer service environment
    Good data entry and typing skills

Apply here:
http://samara.com.sa/en/careers/call-center-agents-e-dispatcher

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Tamheer - Call Center- Jeddah, KSA

Tamheer - Call Center- Jeddah, KSA

Job Description

• Provide a high level of services to the customers.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times

• Resolves and inputs provider/client requests into CRM according to established guidelines.

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Skills

• A Bachelor degree from a recognized university/institute.

• Very good communication skills in English Language.

• Willing to work in shifts including night shifts.

• Ability to multi-task in a fast paced changing environment and work well under stress.

Apply here:
https://careers.bupa.com.sa/en/saudi-arabia/jobs/tamheer-call-center-4457893/

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Customer Service Advisor - Native Arabic speaker- Concentrix, Abu Dhabi, UAE

Customer Service Advisor - Native Arabic speaker- Concentrix, Abu Dhabi, UAE

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• 0-2 years' customer service experience in banking, financial, insurance or healthcare sector, preferably telephonic.

• A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).

• Good communication and interpersonal skills.

• Competent use of PC, must be good at MS Excel formulas.

• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

• Cheerful personality, always with a smile.

• Empathetic, patient and courteous in approach.

• Pleasant telephone etiquette and someone who loves to speak over the phone.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

• Open to work - 8 hours a day, 5 days a week (On Holidays / Friday & Saturdays) / in all shifts, as per department requirements & overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.

Apply here:
https://careers.concentrix.com/career-details.php?id=R1219228

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Call Center Agent- The Ritz-Carlton Dubai, UAE

Call Center Agent- The Ritz-Carlton Dubai, UAE

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Apply here:
https://jobs.marriott.com/marriott/jobs/21145593?lang=en-us&utm_medium=jobboard&utm_source=indeed