Call center agent- AL AHLI BANK OF KUWAIT

 Call center agent- AL AHLI BANK OF KUWAIT


Job Purpose

Handle inbound/outbound, resolve customer issues and provide high customer service
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

    Inbound calls Take inbound and handle/solve customer queries and issues
    Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns
    Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction
    Systems Ensure data is entered correctly into systems and all data requirements are captured
    Security Follow security processes and ensure that access to account details is in line with procedures
    Complaints Handle customer concerns by taking detailed information and logging customer service complaints
    Sales Sells additional services by recognizing opportunities to cross-sell

Education
Diploma Degree or equivalent certification/experience in Business Administration and Management
Experience

    Fresh experience in customer-facing roles

Skills

    Knowledge of security processes
    Systems knowledge and system interrogation
    Knowledge of data capture


Apply here:
https://careers.eahli.com/job/Call-center-agent-Hawa/626076401/

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