IT Helpdesk Consultant- Auckland - NZ

 IT Helpdesk Consultant- Auckland - NZ


Be the IT focal point for first-line advice and support to all business units for IT Telecommunications hardware, systems and procedures in this phone based role located in the Auckland CBD.

Being one of the most recognised and respected brands in New Zealand, you will join a team that go the extra mile to provide IT solutions, delivery and support to 900+ internal customers.

To succeed in this role you must have:

    A relevant IT qualification
    Previous IT Help Desk or IT Support experience in a corporate environment (preferred)
    Strong knowledge of information management systems, procedures and technology
    Strong and effective verbal and written communication skills
    Recognised customer service and relationship building skills
    Excellent time management, prioritising and multitasking skills

We're looking for someone who:

    Thrives on complex and technical challenges
    Is talented in fault finding and diagnostics
    Can interact with cross functional departments

You will have an aptitude and enthusiasm for working with technology and a commitment to providing quality customer service. Working within a highly experienced team you will be a self starter, process oriented and performance driven.

The successful candidate will be required to work remotely on a rostered basis for half a day on Saturday mornings.

If this sounds like you apply online today!



Apply here:

https://careers.aa.co.nz/jobdetails/ajid/PFFs8/IT-Helpdesk-Consultant,26824.html

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IT Administrator- ICT, Auckland, NZ

 IT Administrator- ICT, Auckland, NZ


The Role:        

The IT Administrator will be responsible for general IT troubleshooting, installing, and configuring computer hardware, software, systems, networks, printers and scanners. Providing technical support across the company, you will respond in a timely manner to service issues and requests, managing your task list using Asana, the in-house project management system. Typical tasks will include assisting with onboarding processes by setting up new accounts for new users, repairing and replacing equipment as necessary, and testing new technology. Reporting to the IT & Cybersecurity Manager, you will monitor and maintain computer systems and networks, and assist with ad-hoc duties as required.

The Successful Applicant:        

We are looking for an experienced IT Administrator to join our diverse technology driven environment who is a natural problem-solver and multi-tasker, with exceptional people skills and a pro-active, positive attitude.

You will be comfortable assisting a broad range of people with varying degrees of technical understanding with both general and sometimes unique IT issues – our global team includes both highly technical engineers and developers, and staff that are far less technically savvy. Patient and practical by nature, you're able to prioritise between conflicting “urgent” requests, acting promptly where critical issues may arise. This role entails providing support both in person and by phone to staff based both in New Zealand or our global locations, and your nature is to remain calm in situations when things don’t work as planned!


Apply Here:

https://www.ict.co/index.php?id=524&advert=142

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Branch Manager (M) RBD- AL AHLI BANK OF KUWAIT

 Branch Manager (M) RBD-  AL AHLI BANK OF KUWAIT



Job Purpose

To lead a branch operation and ensure 1) performance objectives are achieved or exceeded 2) high customer service levels are delivered and 3) risk/loss is minimized
Generic Accountabilities
1. People Management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks
Specific Accountabilities

    Branch management Propose plans and activities for the branch which align with RBD’s overall objectives
    Sales Manage branch sales activities and deliver branch sales in line with budget
    Business development Develop marketing and business opportunities by representing the bank externally and in the community
    Business banking Manage business customers and ensure services offered and delivered are in line with guidelines
    Priority customers Manage priority customers and deliver sales of services and products
    Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.
    Customer accounts Manage requests for loans etc. within authority matrix
    Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures
    Marketing Manage marketing and sales campaigns and initiatives
    Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed

Education
Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management
Experience

    At least 7 years’ banking sector experience
    Experience of a range of retail banking roles

Skills

    Knowledge of retail banking products and services
    Good understanding of customer needs
    Knowledge of retail network operations and procedures

Work Contact

Internal Stakeholders: All Consumer  Banking  Departments, Operations, Other ABK departments as necessary

External Stakeholders: ABK Customers, Visitors
Competencies
Coaching the Sales Team
Initiating Action
Targeting Sales Opportunities
Building Customer Relationships
Creating a Service Reputation
Aligning and Executing Sales Strategy
High-Impact Communication
Driving for Results



Apply Here:
https://careers.eahli.com/job/Branch-Manager-%28M%29-RBD-Al-A/661131701/

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Customer Service Representative (Teller)- AL AHLI BANK OF KUWAIT

 Customer Service Representative (Teller)-  AL AHLI BANK OF KUWAIT


Job Purpose

Deliver high quality service to customers through providing banking services
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

    Customer enquiries: Respond to customer enquiries and provide customer service and support
    Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
    Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
    Reconciliations: Perform end of day reconciliations accurately and on time
    Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
    Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
    Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
    Other: Perform any addition duties that assigned by Manager

Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience

    Experience gained as part of the ABK training programme
    Experience of operational processes and procedures
    Handling customer issues and providing customer service

Skills

    Knowledge of products & services
    Understanding of customer needs
    High customer service level
    Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers
Competencies
Valuing Differences
Leveraging Feedback
Quality Orientation
Earning Trust
Technical/Professional Knowledge and Skills
Applied Learning
Communication
Managing Work


Apply here:
https://careers.eahli.com/job/Costumer-Service-Representative-%28Teller%29-Al-A/640632401/

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Client Onboarding Specialist- Citi Bank, Abu Dhabi, UAE

 Client Onboarding Specialist- Citi Bank, Abu Dhabi, UAE


Overview

Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.


Apply here:

https://jobs.citi.com/job/-/-/287/19576120000

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