Manager, Operational Management- HSBC, Muscat, Oman
Introduction
Chief Administration Office (CAO) forms part of the Digital Banking Services (DBS) COO Office. It is responsible for driving a high performance culture across DBS focusing on Governance, Business Intelligence & Insights, People, Culture and Communications along with a strong risk and regulatory focus through Third Party Management, ServCo and Service Management teams.
Role purpose
This role reports directly to Head of Operational Mangement within the CAO. It enables and supports the Head of Operational Management provide DBS COO and other leadership positions with dedicated, forward thinking and strategic ad-hoc and operational management support. This will include leading or owing business activities, directly supporting leadership positions and business heads with BAU & non-BAU activities.
This job is not client facing and does not have any portfolios. Employees fulfilling this position are expected to possess in-depth knowledge of Cost managment, strategic planning, communication, leading projects, analytical / presentation skills and people management processes in the context of the business area they are located in.
The key responsibilities of the candidate will include all or some of the following:
Appropriate management and oversight of Regulatory reporting and support Regional Regulatory lead in related activities
Leading Bank wide Regulatory related programmes including Foreign Account Tax Compliane Act (FATCA), Client Tax Reporting (CRS)
Governance of Inter Group Service Agreements (IGSA) and Performance Level Agreements (PLA) activities; ensuring local requlatory, legal, tax, personal data privacy etc related concerns are addressed appropriatelly.
Management of IGSA activities
Management of PLA activities alongside IGSAs
Ensuring appropriate processes are designed and required approvals gathered
Provide relevant parties training & SME on outsourcing (Internal engagments) and use of systems and tools
Embed relevant policies and procedures
Manage CAO Contracts (external vendors)
Manage Bank wide “Delegation of Authority limits” activities
Execute DBS townhalls
Point of Contact for “Insurnace Risk” related activities
Lead business planning activities which may include financial, technological, and resource planning
Inform and influence the decision making of leadership positions by use of management information, business performance information, analytics, forums, stakeholder feedback and HSBC strategy.
Lead the creation of implementing and monitoring of internal governance activities and forums
Strategy Execution – developing, implementing and managing the impact of the DBS strategy
Project execution including ad hoc projects
Management Information (MI) – define and deliver country reporting needs that ensure consistency and accuracy of data
Preparing papers and submission into various forums including executive forums – Responsible to collate data, create structure, ensure accuracy and quality.
Principal Accountabilities: key activities and decision making areas
Impact on the Business/Function
Provide strategic management and administrative support to Head of CAO & COO, including planning and execution against strategy and goals, research and scenario planning and presentation material preparation
Deliver Change Execution – manage change, either internally or externally driven, effectively and efficiently, with appropriate stakeholder communication to ensure the CAO delivers its required services
Communication – support, develop and execute communication plans both within and outside of the Function to ensure strong understanding of the Function’s purpose, strategy, deliverables and value
Financial Management – provide robust financial planning, management, tracking and reporting of the Function’s budget and cost.
People – support development of policy and process, in line with Regional HR, ensuring our people are engaged, well managed and supported
Strategy Execution – Support CAO to develop and implement strategy for COO, ensuring strong stakeholder understanding of the purpose and value of the strategy,
Customers / Stakeholders
Direct support and engagement with Country COO, DBS Function heads and all country Lines of Business / Functions
Update executive management on performance of services through appropriate governance forums
Leadership & Teamwork
Leads by example, demonstrating core behaviours and values including teamwork, focus, drive and determination.
Acts in a manner that transparently promotes the organizations values and delivers in an aligned manner.
Cultivates an environment that supports diversity and reflects the HSBC brand
Ensures effective and open communication across the Operational Management Community.
Provide a professional representation of DBS
Influences greater team communication and collaboration
Qualifications
Knowledge & Experience / Qualifications
The candidate must hold a Bachelor degree and 3 – 5 years of experience
Ability to produce high quality papers and presentations into various executive forums including submissions to the Board and Regulators
Experience within Governance frameworks and strategy
Experience in building and maintaining strong stakeholder relationships
Ability to work under pressure and within an environment with a high volume, diverse activities and projects
Ability to adapt to a wide range of new systems and processes
Excellent coordination and project management skills
Strong analytical skills to understand and use metrics to draw conclusions
Proven ability to articulate complex issues concisely and in simple language to support problem analysis
Strong knowledge of HSBC organizational structures and operating models
Strong awareness and understanding of internal controls and operational risk environment
Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively at all levels across the organization
Apply Here:
https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=873397
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