Call Center Agent- Alghanim Industries, Kuwait

 Call Center Agent- Alghanim Industries, Kuwait


Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities

    Comply with staffing schedules and break allowances
    Provide customers with accurate information at all times
    Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
    Create complaint tickets correctly, in adherence with policies and procedures
    Update the database with the most recent customer information
    Handle stressed, angry and confused customers in the most positive way possible
    Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

    Prior experience in a customer service role
    Good communication skills
    Able to communicate in Arabic and English
    Good computer skills

Education
Bachelor’s Degree


Apply here:
https://careers.alghanim.com/job/Call-Center-Agent/728555601/

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Call Center Representative- Excellect, Riyadh, KSA

 Call Center Representative- Excellect, Riyadh, KSA


Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities

 Manage large amounts of inbound and outbound calls in a timely manner
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Seize opportunities to upsell products when they arise
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way


Requirements

 Saudi National Only
Previous experience in a customer support role
 Track record of over-achieving quota
 Strong phone and verbal communication skills along with active listening
 Familiarity with CRM systems and practices
 Customer focus and adaptability to different personality types
 Ability to multi-task, set priorities and manage time effectively
 High school degree


Apply here:
https://www.excellect.com/career/

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Sr. Officer - Call Center, Khobar, KSA

 Sr. Officer - Call Center, Khobar, KSA


Job Description

• Provide a high level of services to the customers.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times

• Resolves and inputs provider/client requests into CRM according to established guidelines.

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Skills

• A Bachelor degree from a recognized university/institute.

• Very good communication skills in English Language.

• Willing to work in shifts including night shifts.

• Ability to multi-task in a fast paced changing environment and work well under stress.



Apply here:
https://careers.bupa.com.sa/en/saudi-arabia/jobs/sr-officer-call-center-4457646/

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Nanny, separate flat, Abu Dhabi, (UAE)

 Nanny, separate flat, Abu Dhabi, (UAE)



Overview:

Nanny required for a  position in Abu Dhabi, with separate flat, to start as soon as possible.

An experienced nanny/manny ideally with special needs experience is required to care mainly for a boy aged 11 years and help with other siblings aged 8 years, 5 years and 3 years.
The family employ another full time qualified and experienced nanny and would like the nannies to work together as a team.

The family would like a candidate who is very patient who will lead the children by example.

The hours are 12 hours a day for 6 days per week.

The salary offered is negotiable, according to previous experience.

Any quarantine period will be paid for by the family.


Apply Here:

https://idealnannies.com/job-details/?id=56

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Live-in Bilingual Nanny- Riyadh, KSA

 Live-in Bilingual Nanny- Riyadh, KSA


 Our client, a family who reside in Riyadh, are seeking an experienced Nanny who preferably speaks and writes excellent English and ideally speaks another language (French, Italian or Spanish) as well.

You should preferably have experience of working in the Middle East, although this is not essential. It is, however, key that you have worked with children of a similar age – their daughter is 8 years old and their son is 3 years old. (The family also have older children).

Your duties will be to oversee and look after every aspect of the two children, teaching them through educational activities within the residence and outside. The family tend to travel during the summer months but are otherwise in full-time residence in Riyadh.

The residence is fully staffed so there is no requirement for housekeeping except for ensuring high standards of hygiene and clean, tidy bedrooms for the children. The family currently have 15 household staff including another Nanny.

A candidate with a flexible, caring, positive, and fun nature with the relevant skills and experience will be welcomed by the family. You should have a minimum of 3-5 years' experience in a similar role.

Days of work: 6 days per week
Hours of work: 12 hours daily
Accommodation: own bedroom and bathroom in the same location as the main residence but a different building

Salary: Dependent on experience


Apply Here:
https://www.exclusivehouseholdstaff.com/vacancies/view/live-in-bilingual-nanny2

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