We need an Operations Executive,
Job Purpose
The Freight Operations Executive is responsible for managing the end-to-end coordination of import and export shipments across air, sea, and land freight The role ensures accurate documentation, regulatory compliance, timely shipment execution, and effective communication with customers and stakeholders, thereby supporting operational efficiency, service excellence, and cost control within the supply chain function
Job Responsibilities
Shipment Coordination & Execution
Manage end-to-end coordination of import and export shipments (air, sea, and land freight)
Book shipments with airlines, shipping lines, NVOCCs, and transport providers
Prepare and verify shipping documentation, including:
HBL / MBL
AWB
Commercial Invoice
Packing List
Certificate of Origin, etc
Coordinate cargo pick-ups, deliveries, and load planning activities
Documentation & Compliance
Ensure all documentation complies with customs regulations, port authority requirements, and international trade laws
Submit online documentation via relevant platforms (eg Dubai Trade, E-Mirsal 2, where applicable)
Maintain accurate records for audit and compliance purposes
Verify HS codes, applicable duties and taxes, and ensure correct customs declarations
Customer Service & Communication
Act as the primary operational point of contact for customers
Provide regular shipment updates, including ETD/ETA notifications, exceptions, and delays
Manage service-related queries, resolve operational issues, and coordinate effectively with internal teams
Coordination with Internal & External Stakeholders
Shipping lines and airlines
Transport providers and warehouse teams
Customs brokers
Agents at origin and destination
Cargo Tracking & Monitoring
Track shipments through carrier platforms and internal systems
Monitor cargo status to prevent demurrage, detention, storage charges, and other avoidable costs
Promptly escalate operational risks or exceptions to the relevant stakeholders
Operational Efficiency & Reporting
Maintain shipment logs and prepare weekly and monthly operational reports
Support continuous improvement initiatives related to SOPs, workflows, and service quality
Ensure adherence to company policies, KPIs, and SLAs
Problem Solving & Issue Resolution
Manage daily operational challenges, including cargo delays, documentation discrepancies, customs issues, or carrier changes
Proactively identify solutions to minimise customer impact and maintain service standards
Qualifications / Experience / Competencies
Bachelor’s Degree
Minimum of 5 years’ experience in the freight forwarding industry, preferably within a fast-paced operational environment
Strong decision-making ability
Systematic, well-organised, and process-driven approach to work
Strong problem-solving and troubleshooting skills
DETAILS TO REGISTER FOR THIS JOB:
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