Customer Support Manager, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Customer Support Manager, 

We are looking for a Customer Support Manager to lead and elevate our customer service operations, ensuring a seamless and satisfying experience for every client interaction. This role is central to building trust, resolving issues efficiently, and driving service excellence across our customer touchpoints.

The ideal candidate brings a proactive mindset, strong leadership qualities, and a passion for delivering best-in-class customer care. You should be detail-oriented, solutions-driven, and ready to set new standards in service delivery. If you thrive in fast-paced environments and are committed to customer satisfaction, read on.

Key Responsibilities

Core Functions

• Oversee the day-to-day operations of the customer care team, ensuring prompt and professional handling of all inquiries and complaints.

• Develop and implement service protocols to improve response time and client satisfaction.

• Monitor service KPIs and maintain high performance across all touchpoints.

• Lead the resolution of escalated issues, ensuring timely follow-up and closure.

Collaboration & Communication

• Work closely with sales, operations, and technical teams to align service expectations and execution.

• Train, mentor, and support customer care staff to maintain quality and consistency in communication.

• Maintain a feedback loop with clients to gather insights and suggest service improvements.

• Prepare internal communication on service policies, updates, and client insights.

Performance, Reporting & Strategy

• Track and report on service metrics, customer satisfaction scores, and issue resolution timelines.

• Identify trends, gaps, and areas of improvement from client interactions and data analysis.

• Recommend strategic changes to improve the customer journey and retention.

• Support digital transformation and automation initiatives in customer service.

Requirements:

• Minimum 5 years of experience in customer care or service management, preferably in the UAE.

• Strong leadership skills with experience managing teams in client-facing roles.

• Proficiency in CRM systems and ticketing tools.

• Excellent communication and conflict resolution skills.

• Ability to multitask and remain calm under pressure.

• Fluency in English; Arabic is an advantage.

Salary & Benefits:

Competitive Salary: 10,000 – 15,000 AED

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Supportive team culture and modern office environment

Work Arrangement:

Type: Full-time, on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

Lead a customer care team where your leadership makes a real difference.
Join a company committed to service excellence and continuous improvement.
Be part of a collaborative environment that values your input and expertise.
Build a career with a stable, growth-focused organization.

Organized and efficient? Step into a role where your structure powers our success. Apply now!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://careers.albacorp.net/jobs/6355195-customer-support-manager-automotive




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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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