Business Systems Analyst
The job profile for this position is Business Systems Analyst, which is a Band 3 Career Track Role.
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Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security. We are going through an exciting period of expansion and seek to recruit into our Middle East and Africa Health Benefits Business
The Position:
The Junior Business Systems Analyst role will require the adoption of Project and Change management to help deliver Business change across multiple Projects that will empower our Business and support our customers.
The primary focus of this role will be to work with key stakeholders at all levels across a breadth of Business and Technology functions with support and coaching from experienced Business Systems Analysts within the team. With a natural analytical way of thinking you will be able to explain difficult concepts to non-technical users. You will have experience articulating business complexity in the form of business processes and requirements; and will be responsible for specifying and validating business needs.
This will include but not limited to, conducting gap & options analysis, ability to produce supporting artefacts that help articulate the problem such as scenarios, process flows and problem statements to assist in the wider understanding of the delivery. Using a proactive mindset, you will collaborate with business project stakeholders drawing in the relevant SMEs as required as well as work in collaboration with local and Global IT scrum teams to effectively deliver change.
The Junior Business Analyst will be required to support the business through user acceptance testing, implementation, and all other business readiness activity. You may, from time to time be asked to support additional activities relating to a deliverable including the generation of content for training.
The Junior Business Systems Analyst will also be on point to facilitate key meetings/workshops ensuring detailed minutes, decisions, actions with owners are successfully documented ensuring traceability and auditability. The role will include working across the Middle East and Global Segment Lines of Business (LoB’s) to ensure alignment and efficiencies within delivery, plus share risks, issues, analysis outcomes and best practices.
The ideal candidate will have a basic understanding of Waterfall and Agile methodologies, as well as Business analysis practices however coaching, internal training and structured formal external training courses will be made available to ensure the right tools and learning are provided to develop within the role.
The role is hybrid (home/office) working and you will report to Sharon McCabe
Main Duties/Responsibilities:
Analyzing business needs and making sure Epics, Features and User stories are documented, stored, and kept up to date in JIRA / ADO boards.
Communicate effectively with stakeholders and IT scrum teams to explain user stories / business requirements.
Collaborate with Business Stakeholders to effectively document “As Is and “To Be” business process flows.
Build extensive knowledge of the business operation in order to analyze current work procedures and practices.
May participate in some systems analysis design sessions to ensure technology solutions meet business needs.
Collaborate with Business and Technology partners in order to achieve delivery throughout the life cycle of system development.
Support Business stakeholders in developing and executing the User Acceptance Testing approach and test scenarios.
Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation.
Experience/Qualifications Required:
The suitable candidate must have strong experience in the following areas:
Ability to demonstrate awareness of Project management techniques, methodologies & lifecycle and show knowledge of Business Analyst techniques including process modelling, root cause analysis, use story refinement and change control.
Planning, problem solving skills and attention to detail.
Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Strong negotiation, influencing and excellent communication skills are a must have to effectively interact with Business and Technology stakeholders at all levels.
The ability work with complex business requirements and turn them into clear and concise features and user stories.
Experience in managing business readiness.
Disciplined in the management of RAID, change, defect tracking and reporting.
Demonstrate an understanding of business process re-engineering.
High level of competency using Microsoft Office applications as well as Microsoft Project and Visio.
Desirable:
Prior experience as a Business Analyst working in small to medium sized projects.
Experience and understanding of delivering Business & Technology Project and supporting Programmes in an Agile framework (e.g. SAFe, Scrum), as well as the use of JIRA / ADO boards would be beneficial.
Desirable - BCS foundation certificate in Business Analysis.
Business Analysis techniques such as process modelling, root cause analysis, data modelling, process mapping and traceability are very desirable.
Skills Required:
Strong communication skills
Interpersonal skills
Team working - internal/external
Customer Focus - internal/external
Good Business/product knowledge
Basic software knowledge and skills
Organizational skills
Good time management
Negotiation skills
Decision making
Proficient in Microsoft applications – word, outlook, excel, project, Visio
Business Process Mapping
Identification of problems and problem solving
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
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