Responsibilities
The role reports to the Hill International FM Engineer. The FM Engineer will allocate schools and buildings across the Eastern Region of KSA to the FM Supervisor.
Hill International’s client has appointed a series of service providers who undertake planned activities, corrective activities, and reactive activities for the following Scopes:
Cleaning
HVAC
Operation & Maintenance
Will develop a daily site visit plan for all their allocated schools and buildings
Will act as the central point of contact for their allocated School Principles and Building Managers, service providers’ team leaders/zone managers.
Conducts and participates in technical compliance audits on all ongoing maintenance activities enforcing contractual compliance by the client’s service providers.
Monitors and inspects planned and reactive maintenance works for compliance against contract requirements and best practice FM service delivery.
Ensure the effectiveness of the client's agreed site inspection procedures to the client’s satisfaction.
Conducts daily site audits to prescribed checklists for the above scopes, inclusive of Health and Safety compliance.
Conducts site condition surveys and submits written reports as per client expectations.
Conduct weekly meetings with service providers and follow up on pending tasks.
Reviews daily and weekly reports issued by client service providers.
To report any quality issues that might have a counter effect on time, cost or operational impact on the client's business in a timely manner.
Maintain all QA/QC inspection documents and ensure that they are up to date and meet all requirements.
Understands the contract in place between Hill International and the client and the specific requirements of the FM Supervisor role.
Understands the FM contract documents for each of the client’s service providers with respect to QA/QC requirements and procedures and advises the Hill FM Engineer of any deficiency.
Participates in reviewing Close-Out Reports on any capital works as submitted by service providers.
Review service provider invoices and verification of payments.
Ensure CAFM Asset Lists and Planned Maintenance Schedules are up-to-date.
Ensure CAFM PMS compliance is fully adhered to by the maintenance contractors.
Coordinate monthly performance evaluation with Hill FM Engineer to ascertain the level of contractor’s conformity with the contract scope of work as well as general terms and conditions.
Interact with Hill International QA/QC department to ensure best practice is followed.
Interact with the client’s QA department and service providers for continuous improvement.
To respond to Client emergencies.
Coordinates with the HSE team to ensure health and safety measures are always implemented.
Informs themselves of the relevant Quality, Environmental, Safety, and Occupational Health Policies, Manuals, and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
Perform other duties as assigned by the line manager/supervisor.
Qualifications
Bachelors Degree in Mechanical/Electrical Engineering or Relevant discipline.
Engineering or a minimum of 5 years of experience as an FM MEP supervisor working on FM projects in the Middle east
Requires a broad knowledge of the application of MEP engineering plant and buildings operations and maintenance.
Previous experience in FM Quality Management Hard and Soft Services Inspection & Audits is preferred.
Candidates with Health and Safety training such as NEBOSH are preferred.
Should be conversant in the CAFM system – to monitor, record, and verify operations and maintenance data in order to correlate correctly with the service provider’s deliverables as per the defined KPIs in relation to the expectations of the user.
Use of programs such as MS Office, Excel, Access, and PowerPoint, with the ability to create the respective quality technical reports.
Technical Leadership and understanding.
Experience in executing site condition audits
Experience in FM scope of work in both Hard and Soft Services.
Knowledge in the administration of FM contracts.
Must have excellent communication skills, knowing how to deal with passionate School Principle and Building Managers.
To have spoken and written Arabic as the native language with Excellent written and spoken English skills would be an advantage.
Has a valid driving license and is able to drive in some cases for 2 hours to reach certain schools and buildings.
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