Operations Performance Manager - Cargo Operations, dnata, Dubai, UAE

Job Purpose

The Operations Performance Manager will support the dnata VP Operational Performance in monitoring and maximising cargo operations efficiency, and the overall level of performance across the dnata international businesses, including Safety, Quality, and Productivity. This will involve leading the delivery of key one dnata initiatives. Key Responsibilities: Plan - Undertake projects as required, working with the businesses and Headquarters support functions to optimise network performance. - Manage the implementation across the network of One dnata initiatives such as World Class Operational performance, Operational Best Practices (OBP) & Business Resource Planning (BRP) to improve efficiency and support overall business strategy. - Identify, monitor and resolve any service quality shortfalls or adverse KPI trends across the dnata overseas locations. This will involve close collaboration with Operation Managers to implement their recommendations to improve processes, both will be involved in investigations for service or safety failure. - Produce and analyse the monthly network performance reports and recommend corrective action as required. - Create and disseminate performance based network league tables to generate interest and competition. - Provide support to the evaluation of new business opportunities, acquisitions and mergers. This will include undertaking operational audits and evaluation of potential ground handling ventures overseas. - Create and lead the cargo or ground handling forum where best practice, innovation and industry issues are discussed around the network. Execute - Implement robust governance and processes based on best practice in procurement, resource management, supply chain and other core business processes, in order to enhance customer service at a manageable cost. - Advise and drive collaborative working approaches to optimise network performance and standardise customer experience and safe service delivery. - Visibly support and promote the dnata value of `safety and security. Support businesses to lead investigations of major, significant or reoccurring incidents and service failures as an Operations Subject Matter Expert (SME). - Collaborate with the dnata Safety Team and maintain regular oversight of One Safety initiatives to ensure effective reduction in injuries and accidents. Check - Ensure effective KPI monitoring using / creating smart and efficient data management process / tool. This will involve a close collaboration with Enterprise Analytics in managing BI tool in MicroStrategy including master tables management and related power user activity - Identify any operational growing risks, poor safety and service quality shortfalls or adverse KPI trends across the dnata overseas locations. - Recommend and co-build corrective action plan as required. This will involve close collaboration with Operation Managers to implement their recommendations to improve processes, both will be involved in investigations for service or safety failure - Provide HO oversight into effectiveness of risk management, compliance with regulatory dnata standards and Operational performance ( Safety Quality and Productivity)

Qualifications & Experience

- Bachelor Degree in a relevant field - 8 to10 years of experience in airport Cargo handling operations, including experience in managing operational performance - Experience in oversight and monitoring - Sound knowledge of Cargo Operations is essential - Strong stakeholder management skills, including maintaining strong relationship with customers - Commercial, training and quality assurance knowledge is preferred - Excellent communication - Ability to build and maintain effective working relationships across departments - Advanced presentation skills - Excellent professional writing skills

https://www.emiratesgroupcareers.com/search-and-apply/362108

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