Bachelor’s degree in any related discipline, preferably in Marketing, E-commerce or Social Media with 02 years of experience preferably with a travel agency, airline or advertising agency.
OR College Diploma with 4 years of experience in airline reservation, ticketing, customer service, responding to customer complaints or service industry experience.
OR Specialized certificate/ license in the related field with Secondary certificate and having 08 years of aviation experience in a similar function
Skills/Knowledge
• First preference – Bilingual Proficiency in English (English as a first language or at a high level) and Arabic (Reading & Writing) OR
• Second preference - Proficiency in English (English as a first language or at a high level) OR Proficiency in Arabic (Reading & Writing) write clearly and accurately with complete comprehension skills.
• Proficiency in MS Office.
• A candidate with exceptional written conversation skills (a digital native with a knack for online phrasing, idioms, chat, etc.) and willing to work on weekends to respond to comments and continue discussions when needed; this is a job that requires around-the-clock monitoring
• Writing: write effective copy in many different styles and voices for websites, Twitter, Facebook, LinkedIn, Instagram, etc.
• Research: Strong international awareness of social and digital media, and what competitors are doing.
• Problem-solving: how to best convey sensitive issues or deal with challenging online situations.
• Interpersonal skills: Even through writing, social media officers are a direct connection between a company and the public. Ability to be friendly, courteous and approachable online are essential to the role.
Experience Required As mentioned in the qualification area
Job Location Oman - Muscat
Job Description
• Work with the Assistant Manager - Social Media on implementing the Social Media Strategy.
• Responsible for the day-to-day minute by minute participation in conversations on Oman Air’s social media handles, answer comments and be a mediator.
• Ensure posts are responded to immediately or with a delay not exceeding 1 hour.
• Build relationships with customers and other network departments to ensure that queries and complaints are addressed in a timely manner.
• Remain up to date with company news and ensure that published material is always available and posted on our social media networks.
• Produce social media content that is of the highest possible standard with minimal errors
• Ensure that responses follow the voice and tonality of Oman Air’s social media policy.
• Identify threats and opportunities in user generated content on Social media surrounding our brand and report to Senior Manager.
• Participate in social media, as yourself and white hat avatars, on behalf of Oman Air.
• Manage day-to-day Social Media campaigns across all platforms. Ensure campaigns are executed on-time and in accordance with the Social Media Plan.
• Attend to all such activities as advised by superiors that fall under the ambit of the Marketing Department which will include but not limited to responding to customer complaint and feedback by email and telephone.
• Any other responsibilities assigned by the management
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