POSITION SUMMARY
We are looking for an Employee Experience Associate - Middle East to join our growing Operations team. This position is to be based remotely within the region of the UAE. This full-time position will be responsible for driving employee satisfaction and retention among our supported employees in the region, by taking ownership and collaborating closely with both internal and external parties. This individual will report to our Employee Experience Manager MEA.
RESPONSIBILITIES
Act as the main point of contact for our client's employees in the Middle East and other designated countries, guiding them under local labor laws
Maintain close collaboration with global internal teams such as the Client Service and Payroll team, and external parties such as local service providers
Drive employee satisfaction and retention amongst the client’s employees with sincerity and passion, always with a customer service mindset
Draft, manage and update employment documents and contracts
Ensure that appropriate project deadlines are met by timely follow-up and follow-through with both internal and external parties
Educate internal teams by researching challenging questions and employee scenarios, and present solutions to the teams
Update and refresh Velocity Global's internal knowledge management tools
Develop and maintain competency in the area of international employment
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
BSc/BA in Business Administration/Hospitality/HR Services or equivalent working experience
2+ years of Human Resources experience required
Business proficiency in the English language is required, any other language skills are a plus
Research-oriented, exceptional organizational skills and attention to detail
Ability to quickly assimilate information; with operations across 180+ countries there is a lot to learn
Excellent verbal and written communication and listening skills
Technology-literate, including Microsoft Office suite
Strong consultative customer service and project management style
Drive, strong work ethic, and a passion for creating an unparalleled customer experience…it should be in your bones
Interest in international business and contributing at a consistently high level
OUR VALUES
Velocity: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
Integrity: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
Be Bold: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
Empowerment: Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
Service: Supporting our customers, colleagues, and ourselves with respect and empathy.
As a work anywhere company, Velocity Global fosters a values-driven culture. We value inclusion and belonging. We encourage applications from all qualified candidates regardless of age, ancestry, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
If you have a disability or special need that requires accommodation, please contact us at TalentAcquisition@VelocityGlobal.com.
WHAT WE DO
Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform™ enables the world’s leading companies to identify, hire, and pay the best talent in over 185+ countries, and all 50 United States. More than 1,000 brands rely on our Global Work Platform™ to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.
WHO WE ARE AS A TEAM
We are a team of passionate, creative, empathetic, and innovative, “owner-employees”, committed to building the world’s #1 cloud-based, next-gen Global Work Platform™.
If you wake up compelled to innovate, collaborate and laugh, you should apply!
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