Concierge - The First Collection, Dubai, UAE

 Concierge - The First Collection, Dubai, UAE


 Job Description

The ideal candidate will be bilingual or trilingual individual with Hospitality or Tourism background , preferably with front of the office , guest facing activities. Candidate should be positive, presentable, and trustworthy individual able to provide customers with a warm greeting, seamless VIP check in experience; and ability to handle all incoming requests.
Responsibilities

    Welcome customers upon entrance and confirm reservations / package inclusions of individual guests checking in
    Act as the point of reference for guests who need assistance or information, and attend to their requirements
    Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
    Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
    Arrange excursions, transportation etc. upon request from hotel residents
    Book TFG investment tour if/when customer interest and profile shows potential
    Respond to complaints and find the appropriate solution

Desired Skill & Expertise
Requirements

    Proven experience in Hospitality / Tourism customer service field, or relevant role is an advantage
    Knowledge of Dubai basic tours and attractions is a must
    Proficiency in English + 1 language; multilingual is strongly preferred
    Excellent communication skills
    Polite and confident with a great deal of patience
    Ability in multitasking and time-management
    Aptitude in resolving issues with a customer-focused orientation
    Knowledge of MS Office
    High school diploma; degree in hotel management or relevant field will be a plus


Apply here:
https://careers-thefirstgroup.icims.com/jobs/2789/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mobile=false&width=1094&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330 

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