Call Centre Executive, Dubai, UAE

 Call Centre Executive, Dubai, UAE


Job Description

To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.

    Actively call cold Dealers and make them participate in car auctions.
    Achieve calling and lead generation targets.
    Should have good convincing and sales ability to close deals.
    Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
    Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
    Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
    Ensuring that the contact center meets daily and interval goals.
    Implementing customer win-back strategies.
    Implementing CRM campaigns
    Creating analyses and reports

 

Personality Traits

Self-starter, time management, customer focus, individual accountability, team player and quick learner.
Qualifications

    Arabic- and English-Speaker.
    Ability to manage multiple tasks concurrently, including complex projects.
    Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
    Strong working knowledge of MS Suite (Excel, Access, Word).
    Self-motivated and self-directed, with a positive attitude.
    Experience in a customer-driven environment.
    Accepts responsibility, accountability and takes pride in work.
    Critical and creative thinking are essential.
    Must have a flexible schedule and be willing to work varied hours and days.

Additional Information

Medical Insurance for Self



Apply Here:
https://jobs.smartrecruiters.com/SellAnyCarcom/743999789745756-call-centre-executive

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