Call Center Agent - Healthcare, Cassia, Dubai, UAE

ndustryMulti-specialty Clinic

Work Experience5+ years

CityDubai

State/ProvinceDubayy (Dubai)

Zip/Postal Code337-1500

Job Description

We are recruiting call center agents for an upscale health care facility in Dubai. 

Call Center Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Requirements

Must have health care and selling experience.

High school diploma or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision-making skills.

Adaptability and accountability.

Fluency in multiple languages may be desired.

Benefits

High-end multi-specialty medical center. 

https://cassiaweb.zohorecruit.com/recruit/ViewJob.na?digest=bN4PpPaCLU7dDcByTF3zqmwxNIOgAl4SsqGRWcev.EU-&embedsource=LinkedIn%2BLimited%2BListings

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Business Analyst - Logistics and Customs, Richemont, Dubai, UAE

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Business Analyst – Logistics and Customs

MAIN PURPOSE

 

The successful candidate will join the MEIA EAS team and will be responsible for supporting the Logistics and Customs domains.

 

This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.

 

KEY RESPONSIBILITIES

 

The successful candidate will have demonstrated skills & experience in the following domains:

 

Level 2 Support:

 

Provide daily support for the Logistics and Customs domains covering all dependent modules (LE, GTS)

Solve, track and report issues by communicating with Key Users and Central EAS team

Provide workaround solutions to minimize impacts to the business

Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles

Act as a bridge between business teams (e-g: Business Process Integrators, Commercial teams) and technical teams

Monitor the solution/execution of the own activities within the agreed SLA, escalating to the line manager in case of help needed

Be the point of contact for L3 Teams managing LE/GTS related solutions at Group Level

Animate the Key User community, communicating through our internal social network (Yammer) and ensure knowledge is well spread across our business users

Develop and update appropriate documentation (user guides, video, e-learning)

Provide training to Key Users through on site or virtual sessions

Projects:

Participate in Logistics & Customs-related deployments to MEIA entities with the Central EAS and Local IT teams

Assist in the definition of project scope, objectives, planning and deliverables

Prepare and perform fit/gap analyses

Prepare, organize, and coordinate test sessions during projects & regional deployment of the solution

Support Central EAS team in coordinating with Key-users through different phases of the implementation cycle

 

JOB PROFILE 

 

 

Education:

 

Degree holder preferably in Computer Science, Software Engineering or other related disciplines

 

Required experience:

 

In-depth knowledge of Logistics and Customs flows, related concepts, and terminology: warehouse, storage, staging and pickup flows, import/export declarations, FTA, duty paid/unpaid ...

Recognized and successful application support experiences - at least 5 years in above domains

Experience in SAP ECC LOG module is a must.

SAP eWM is a must.

SAP GTS system is an advantage.

Experience in SAP ECC (key modules like OTC, MM, RB, PI, SAC) is a plus

Knowledge of LOG/WM related master data management is a must e.g. storage bin, storage area, etc.

Good understanding of Microsoft products such as Excel, Office, etc.

Knowledge of Agile methodology a plus

Personal skills:

Self-motivated, disciplined, with excellent inter-personal skills

Excellent communication, client facing skills, workaround identification, problem solving, active listening, time management, and interpersonal skills are required

Must have a demonstrated hands-on approach and success in working in a team-based environment

Ability to thrive in a dynamic, fast-paced work environment with competing priorities

Self-organization and time management

Capability to teach and train

Experience in supporting MEIA markets is a plus

Fluent written and spoken English is a must, Arabic is a plus

Willing to travel on occasion across the Region and further afield

https://jobs.richemont.com/Richemont/job/Dubai-Business-Analyst-Logistics-and-Customs-DU/889963801/?feedId=337801&utm_source=LinkedInJobPostings&utm_campaign=Richemont_LinkedIn

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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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Front Desk Executive, OliOli, Dubai, UAE

Executive Summary

Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli® comes from over 18 countries including United States, Switzerland, India, Philippines, Pakistan, South Africa, Saudi Arabia, Sri Lanka, Latvia, Mexico, and Colombia. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.

The Front Desk Executives are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children and families. In this position, you will be the first point of contact for our company, welcoming and greeting guests. You will also act as an OliOli®s brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering OliOli®'s phone calls. The primary objective for this position is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner.

FOUNDERS BACKGROUND

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

KEY DUTIES & RESPONSIBILITIES

- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach

- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs

- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction

- Contribute to a positive, team-based, and visitor-first centric culture

- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests

- Collect and communicate visitors feedback and suggestions

- Recognize and report visitors trends

- Answer phone calls, respond to queries/concerns/complaints in a positive manner, and direct relevant guest inquiries to the appropriate teammate

- Inform guests about OliOli® value proposition and our policies in order for them to have an optimal experience

- Coordinate with the admin colleague(s) for the front office supplies and keep an inventory of stock

- Handle cash transactions between customers with various ticket sales

- Receive and process all payments according to standard procedures; process credit and debit card in a seamless and effective manner

- Perform daily opening and closing procedures

- Learn about OliOli® offerings, promotions, campaigns and events and communicate information about these with guests in an articulate and credible manner

Safety / Security

- Provide a safe environment for all visitors, specifically for the children

- Adhere to all policies and procedures of OliOli®

- Assist visitors in case of an incident or an emergency situation

- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

Other Responsibilities

- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community

- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

QUALIFICATIONS

- Advanced course work or experience in customer service, family learning, or retail operations preferred.

- Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms.

- Excellent communication skills and ability to interact positively with children, adults, and large groups.

- Experience working in a fast-paced, high-volume environment.

- Ability to work with diverse staff and visitors.

- Excellent grasp of the English and Arabic language.

Traits & Characteristics

- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment

- Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous

- Interest and enthusiasm for working with children and families.

- Ability to work with diverse staff and visitors.

- Adaptable to perform a variety of duties.

Education

- College degree is required. Education in early childhood development will be a plus.

PHYSICAL DEMANDS

- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.

- The working timings include morning and/or evening shifts. Weekends and holidays work are required.

- Uniform/dress code required.

SALARY: 6000-7000 AED

https://olioli.ae/olioli-careers/

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And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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