We need an In-House Collection
The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
Responsibilities:
Oversee daily soft collection calls and collection processes
Oversee contacting of autopay customers to update their profiles
Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints
Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner
Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary
Coordinate with concerned internal departments regarding collection activities
Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities
Skills:
Ability to lead, inspire and motivate stakeholders towards a common goal
Ability to communicate, present and influence all levels of the organization
Strong expertise in debt collection and debt collection processes
Understanding of financial accounting and reporting
Ability to run deep dive financial analyses
Experience with analytics, financial dashboards and problem structuring
Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
Clear ability to understand the dynamics of financial data to extract relevant information
Experience working independently across a cross-functional team
Strong problem-solving skills and ability to identify and frame key issues
Excellent written and verbal communication skills
Ability to analyze a situation and produce creative, original and useful solutions
Experience designing KPIs, reports, dashboards
Strong understanding of telecommunications products, trends and technology markets
Education Level & Major: Bachelor's Degree required, master's in Finance, Accounting, Business, BI / Data Analyst or a related field
Years of Experience: +1
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:https://careers.zain.com/vacancy/174762?ChannelID=3140
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