Showing posts with label Customer Support Jobs. Show all posts
Showing posts with label Customer Support Jobs. Show all posts

Customer Sales Support Representative, Sandvik, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Diversity is central to our business and core to our identity as a company. Our goal is to foster a work environment that offers all employees equal access to information, growth, and opportunities. We are committed to attracting, developing, and retaining top talent from all backgrounds, walks of life, and genders.

Sandvik Mining and Rock Solutions are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling and civil engineering industry. With customers demanding even greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.

Job on Offer

Sandvik Middle East is looking for a Customer Sales Support Representative to support the business segment by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.

This position plays a key role in supporting the aftermarket business across all customer segments.Location of the position is Dubai, United Arab Emirates.

Key responsibilities

    Ensure all reasonable steps are taken to maintain a safe and healthy work environment.
    Process customer sales orders, quotations, and inquiries efficiently, minimizing delays.
    Proactively build relationships with customers and distributors.
    Follow common systems and processes for order processing and inventory management based on Sandvik guidelines.
    Provide instructions to logistics based on INCO terms.
    Manage the outbound logistics of parts and tools in conjunction with logistics.
    Provide marketing support to the segment aftermarket operations.
    Act as the link between the sales company and the Logistics/Production Unit.

Your profile

The role reports to the Customer Service Centre Manager Middle East for the Territory and is based in Dubai, United Arab Emirates.

To be successful in this role, you should be service-minded, possess strong communication skills, and have the ability to work independently as well as in a team. You will manage logistics, provide marketing support, and have experience working with Aurora or an equivalent ERP system and MS Office. English will be a natural working language, and knowledge of other local languages would be an asset.

How to Apply: Please submit your application no later than 1 November 2024. CVs must be in English and in PDF format. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume.



DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://sandvik.wd3.myworkdayjobs.com/en-US/sandvik-jobs/job/United-Arab-Emirates-Dubai/Customer-Sales-Support-Representative_R0072575?locations=878b45a5bff30100adff2690cff80000


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040



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SOCIAL INITIATIVE:


We publish job vacancies on this Job Portal and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


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Customer Care Manager Lead, Sidel, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Your opportunity

By leading a team of Customer Care managers, the Customer Care Manager Lead is responsible of managing and prioritising Customers' requests for the assigned sub-region, identifying needs and driving efficient and effective support. He/she owns and lead the end to end solution delivery from customer request to resolution, as well as the execution of services activities, during the equipment warranty and life cycle. The ultimate objective of the role is to improve customer service experience and facilitate organic growth, by increasing customer satisfaction, loyalty and retention.
Your Mission

    Manage and prioritise customer requests and issues with the Team, identifying needs and driving efficient and effective resolution, ultimately ensuring Customer satisfaction
    Maintain operational performance of the Equipment installed base in the assigned sub-region, including retrofit and obsolescence, acting as a technical prescriber to Customers and SAM’s
    Ensure Field intervention and issue resolution processes are implemented and applied, maintaining an orderly workflow
    Coordinate and follow-up with the Field Planning team on Services requests for interventions, including Warranty
    Prepare, organize, monitor and support Field Services activities at customers’ site, including Health and Safety and reporting
    Organise stand-alone / complete line regular maintenance and emergency interventions
    Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit
    Ensure timely and effective utilisation of tools
    Focus on  customer proximity
    Control resources and utilise assets to achieve qualitative and quantitative targets.
    Adhere to and manage the approved budget
    Set up objectives for the team, ensuring  regular and close follow up; Conduct the Team annual performance appraisal cycle; Devise and drive development plans and career paths for the team.
    Ensure Sidel Group and Local processes, policies and procedures are respected at all time

Your Profile

Level of Education and Language

    Bachelor Degree or equivalent technical qualification
    Fluency in English,  Local language as per regional allocation is a plus

Level of Experience:

    At least 5 years Proven working experience in Customer Service Management role (after sales technical assistance, production plant, etc)
    Strong technical knowledge of Sidel equipment will be advantageous
    Experience or Potential in leading and managing a Team
    Technical knowledge of Sidel products  and packaging equipment (Beverage industry)
    Strong client-facing and communication skills. Ability to interact at all levels of the organisation (Internal and External)
    Advanced troubleshooting and multi-tasking skills
    Customer service orientation
    Ability to effectively manage cross functional collaboration
    IT fluency
    Ability to travel  (30%)



DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://www.sidel.com/en/about/careers/customer-services-job-4273/req4273


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Applicant Tracking System Correct Parsing

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Applicant Tracking System Incorrect Parsing

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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Customer Services Manager, SAUR, Madinah, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

SAUR is as a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.

Further details on our web site: http://www.saur.com/.

We're hiring a Customer Services Manager for one of our clusters, in Madinah.

Mission:

Reporting functionally to the Customer Services Director and working in close cooperation with the O&M directors and his O&M staff.

The Branch Customer Service Manager is responsible for organizing and managing all Customer Services activities on the ground in Madinah and Tabuk branches.

Responsibilities:

    Ensure the efficient implementation of customer service processes and procedures are applied systematically in both front and back office activities.
    Enable the organization to reach contractual targets and international standards.
    Ensure and maintain the best possible working interface with other departments within the Cluster team, especially the O&M department.
    Review staff capacity and support the HR Director and Customer Services Director for the preparation of the Customer services training and development programme.
    In consultation with the ICT Manager, review customer data, records and storage methods to complete and update the customer record database, in digital form.
    Prepare the demand management strategy report to develop customer water awareness.
    With the support of the O&M and Commercial Department, implement the improved new connections procedures and revenue metering strategy defined by the Customer Services Director.Review current customer service systems, resources, methods, practices and needs.

Requirements:

    Background in Business Administration or a similar field;
    10 years of experience.
    Experience in water industry
    Living in Madinah or able to move.

Benefits:

    Competitive salary package.
    Performance-based incentives.
    Premium International Medical insurance.
    Opportunities for career advancement within the company.
    Friendly and dynamic work environment.

“SAUR is a company committed to diversity and equal opportunities. In this way, the selection process ensures that all candidates have an equal opportunity to apply without distinction as to race, colour, religion, sex, national origin, age, sexual orientation, gender identity or any other characteristic protected by law".



DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://mea.jobs.saur.com/jobs/5120799-customer-services-manager?ittk=8TIZ5I4YCR


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...


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SOCIAL INITIATIVE:


We publish job vacancies on this Job Portal and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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