ROLE SUMMARY
The Senior End User Support Specialist provides high-quality, customer-focused IT support for employees across the organization. This role is responsible for resolving technical issues, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.
ROLE PROFILE
Lead and Manage the VIP incident and requests.
Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).
Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.
Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.
Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.
REQUIREMENTS
Bachelor’s degree in computer science/ computer information system
Handling of VIP employees
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.
Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.
Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical
DETAILS TO REGISTER FOR THIS JOB:
Send your updated ATS-compliant CV:π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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So, what is the Meaning of Lionify?
To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
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www.dubai-forever.com/cv-writing-reviews.html
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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