Generation Z, B2B Technical Support Trainee, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Generation Z, B2B Technical Support Trainee, 

About the Role

The B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

• 
  Assist in the communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.

• Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.

• Support in handling all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.

• Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.

• Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.

• Assist in restoring faults whenever possible, minimizing downtime for enterprise customers.

• Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.

• Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.

• Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.

• Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.

• Maintain a history log for all events and activities related to enterprise customers.

• Perform all other related duties as assigned by the department.

Skills and Knowledge

• 
  Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

• Excellent communication and interpersonal skills

Qualifications and Experience

• 
  Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

• Experience in Technical support is a plus.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: Apply to this job with an ATS-friendly CV!

https://careers.zain.com/vacancy/173931?ChannelID=3140


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Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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Join the Middle East's Best Job Groups on Whatsapp:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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