Production Support .Net, Luxoft, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need Production Support .Net, 

Project description

We are looking for L2 support resource who will help team in monitoring and support of bank internal applications. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank. Looking for L2 support resource along with Microsoft .Net ASP developer skillset.

Responsibilities

• L2 support focusing on resolving technical issues, diagnose problems, implement solutions, and often work with development teams to ensure timely resolution of escalated tickets.

• Handling escalated tickets from L1 support and resolving complex technical issues related to hardware, software, and network.

• Effectively communicating with users, L1 support, and potentially L3 support and development teams to diagnose and resolve issues.

• Act as a bridge between Level 1 and Level 3 support.

• Contributing to the development and maintenance of knowledge base articles and documentation to improve support efficiency.

• Resolve production incidents in a smooth and timely manner with minimal impact to business.

• Put in controls and checks in place to monitor and smooth functioning of production systems.

• Investigate and understand the cause of defects raised.

• Day-to-day delivery and support of key treasury systems/initiatives

• Work efficiently and prioritize system enhancement/up-grades.

• Participate actively in discussions with business, understand user requirements

• Ensure technical and functional hand over of the project and changes to the relevant teams

Skills

Must have

7-10 years of total experience.

5-7 years of experience as L2 production support

banking domain knowledge is a must. Trading is good to have.

• Knowledge on ITIL process, incident, change, problem management.

• Knowledge on ASP.NET Frameworks: ASP.NET Web Forms, ASP.NET MVC, ASP.NET Web API.

C#: The primary programming language for ASP.NET development.

SQL Server: A common database used with ASP.NET.

HTML, CSS, JavaScript: Essential front-end technologies.

.NET Core: The cross-platform version of ASP.NET.

Cloud Technologies: Azure, AWS, or other cloud platforms.

Version Control: Git, TFS.

Nice to have

understating of multiple OS environments (Linux, Windows)

Other

Languages

English: C1 Advanced

Seniority

Senior

Riyadh, Saudi Arabia

Req. VR-116225

C#/VB.NET

BCM Industry

13/08/2025

Req. VR-116225

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://career.luxoft.com/jobs/production-support-net-16110



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