We need a Receptionist,
Purpose and Scope of the Job
Reception staff need to serve the patient in Perform specified routine procedures such as greeting, directing patients, answering routine/administrative inquiries and billing process and providing a unique service and care.
Main Duties and Responsibilities/Performance Standards
- Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
- Handles phone enquiries from patients and others and communicating through emails.
- Reviews patients registration data for cash and insurance patients
- Counsels patients and families regarding financial issues such as insurance, eligibility for assistance and verifies insurance coverage with insurance companies.
- Records patient billing codes and obtains signatures forms.
- Responds as appropriate to enquiries from patients and coordinates the resolution of related problems.
- Notifying direct supervisor about the presence of distinguished people or from royal family to give special care in their visit.
- Give information and marketing of new services while interacting with patients.
- Clear explanation of invoices, OPD follow up and patient share for insurance cases.
- Handling of patient concerns and raise to direct supervisor for further actions.
- Review doctor’s schedule and clinic arrangement for accurately directing patients.
- Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
- Ensure all patient concerns are met and they are satisfied from the service rendered.
- Provide extra mile service to ensure high-level patient satisfaction.
- Maintain high standard & quality performance to attract more customers.
- Maintain an attractive and charming personality. Considering clean and crisp uniform all the time as well personal hygiene.
- Full knowledge of all information related to hospital services, so as to respond customer inquiries effectively and accurately.
- Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
- Maintain the correct processes of billing related to cash cases and insurance cases as well to avoid any business loss.
- To be aware about policies and procedures as well professional implementing to enrich the patient experience
- Maintain customer service general guidelines as well sequences of service at the reception in his/ her daily routine.
- Maintain Customer Service Dept. guidelines as well agreed Memos related to the daily routine as well be able to professionally implement.
- Ensures quality and patient safety practices are followed.
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Qualifications, Competences and Skills
Education: A Bachelor degree in any discipline
Experience: Minimum 1 year
Licensure: Not Applicable
Language: Good in Arabic and English Languages.
Computer Proficiency: Good in word and outlook
Performance Competencies:
- Professional integrity
- Basic in business excellence
- Professional in customer focus
- Basic in communication skills
- Professional in ownership
- Professional in safety and Quality
Principle Working Relationships and Remarks
- Reception Team leader, Reception Supervisor.
- Patients.
Other Preferences:
- Preferably Bilingual
- Local candidates with valid and transferable visa in Kuwait
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