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JOB DESCRIPTION
Assistant Director of Groups & Events
Leading and organizing an effective Groups & Events Sales Team including training, development and supervision in compliance with the Kempinski Standards. Monitoring, supervising and constantly improving the Service Quality of the Department/Hotel Consolidation and advancement of the hotel’s market position in the Events & Groups domain Revenue maximization in Events & Groups field to reach or surpass the predetermined budget, comprehensive over-departmental communication to ensure highest possible guest satisfaction.
Key Responsibilities:
Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.
Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.
Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realize up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.
Introduce the Event Manager / Groups & Events Coordinator to the client.
Conduct Exit Interviews with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
Properly maintain LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Perform any other duties as assigned to them by management.
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JOB INFO
Job Identification
1211
Job Category
Sales, Marketing, PR
Posting Date
31/07/2023, 16:50
Job Schedule
Full time
Locations
Kempinski Hotel Mall of the Emirates
DETAILS TO REGISTER FOR THIS JOB:
https://hdbr.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1211?utm_medium=jobshareApplied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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