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Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
What You Will Do:
Develop a technical in-depth understanding of the complete range of Allegion mechanical, electro-mechanical, and electronic products, both ANSI and EN standards.
Provide positive customer experiences through phone, email, IM, and other interaction types.
Analyze customer requirements and develop customized recommendations based on product and application knowledge.
Assist customers with product specifications and applications.
Identify the skill level of the customer and explain complex solutions in ways the customer can understand and successfully implement.
Perform analysis of field situations based on verbal or written customer input.
Coordinate with factory technical support teams to resolve inquiries as required.
Develop a working knowledge of all catalogs, service manuals, and price books.
Provide support to Specs Team, Customer Care Order Entry, Sales, Project Management, and other departments within the organization as required.
Conduct product training for distributors and internal employees.
Support the demand creation team by participating in the Lunch n Learn with architects and consultants by providing product presentation knowledge through training and specification processes.
Assist the Demand Creation team by actively engaging in Lunch and Learn Sessions with Architects, contributing valuable information and support thru presentation.
Document all problems and assist in their continued resolution, providing customer support and managing the process through effective CRM management and team communication.
Maintain excellent industry/territory knowledge by reviewing and understanding market data of the competitive activity. Adapt to change in the marketplace.
Provide technical specifications for the architectural community, including code compliance for new construction projects.
Maintain awareness of all Allegion policies, guidelines, and procedures and ensure compliance.
What You Will Need to Succeed:
Job Knowledge/Technical Skills/Qualifications
Experience and clear understanding of the architectural hardware and electro-mechanical/electronic security industry.
Minimum of 10 years of door & hardware industry service experience.
Ability to work with various internal groups in a virtually managed, collaborative team setting.
Tertiary qualification in architectural/civil/mechanical engineering degree.
Candidates holding door & hardware industry professional qualifications from DHI, and GAI would be preferred. Excellent problem-solving skills and analytical mindset.
Proficient in Microsoft Windows, Word, Excel, PowerPoint, and PDF editors
Excellent verbal and written communication skills.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
DETAILS TO REGISTER FOR THIS JOB:
https://allegion.wd5.myworkdayjobs.com/en-US/careers/job/Dubai-United-Arab-Emirates/Technical-Support-Specialist_JR26357Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded ATS-compliant CV from Dubai-Forever.Com.
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