Store Director, Fred Paris, Dubai, UAE

POSITION

An adventurer with a passion for precious stones and pearls, Fred Samuel spent his life roaming the world, on a mission to make women everywhere even more beautiful. He grew up in Argentina, and the bright light, ever-present ocean and mellow energy of South America stayed with him always, becoming central themes in his work. Swept up in the turbulence of 1930s Paris, Fred drew inspiration from the artists around him and shared his passion for jewelry with some of the great names of the 20th century. In the 1950s, he discovered the attraction of gemstones and colored diamonds and became the favorite jeweler of Middle Eastern princes. An avid sportsman, his love of sport also influenced his creations, including the trailblazing Force 10 collection. In 1995, the jewelry House began a new chapter in its story, joining the LVMH group. Today, the FRED brand continues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

To support our growth in retail, we propose currently an exciting opportunity to join our iconic brand in Dubaï :

 

Missions:

Effectively manage the team to achieve sales targets

Pro-actively manage the store to ensure both short and long term goals are achieved

Provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales

 

Duties and Responsibilities:

Performance development:

Achieve and exceed business goals through disruptive sales strategies

Promote the store through multi-media channels adhering to brand guidelines and effectively engage with clients through digital activity

Implement marketing and brand strategy at store level, ensuring events and initiatives are deployed effectively

Actively develop the customer base through CRM activities, events and marketing initiatives in collaboration with the Marketing team

Collect and share internally the feedback from clients with regards to our new selling approach and refine the concept

Build a network of local clients raising awareness of the store and brand

Produce and implement a quality improvement plan to continuously develop store practices and customer service levels

 

Develop the Fred Samuel attitude within the Store:

Manage recruitment and inductions. Motivate, coach and train the team in enhancing   clients shopping experience in the store by building a collaborative and conducive working environment for the team.

Manage all daily retail duties relating to store operation including management of reporting on financials and sales performance to head office

Achieve and maintain mystery shopper targets

Conduct annual and mid-year appraisal reviews with team to monitor on-going performance

Plan and manage staff rota’s, overtime, holidays and monitoring sickness and reporting on a frequent basis.

 

Store Operations:

Open and close store and ensure all team members are aware of, and follow the security procedures to ensure minimum security risk

Ensure compliance with brand guidelines, i.e. merchandising.

Ensure accounting procedures are followed and reported timely and accurately

Follow finance policies and regulations in relation to cash payments and VAT refund claims

Management and administration of internal till and stock systems

Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction

PROFILE

Qualification, Experience and Skills Required:

 

Education:

Graduate or equivalent level qualification (preferable)

Retail management training

 

Professional Experience:

Senior retail management experience in a similar or luxury industry

Proven sales results and achievement of business/brand objectives

Proven experience of effectively managing a team including performance management.

Previous knowledge and experience in store operations

Experience in analysing data and producing reports

 

Profile:

Commercial mindset with entrepreneurial spirit and well connected within local networks, result oriented, creative and innovative.

Excellent level of English mandatory, Arabic preferred and ability to work in a multicultural and dynamic environment

Customer focused, able to handle customer complaints and queries in a highly professional manner

Adapt easily to changes and bring up new ideas and solutions

Excellent communication, interpersonal and negotiation skills

Attention to detail, visual merchandising flare

Leadership skills with strong ability to influence and develop a passionate team

Commitment to driving client loyalty through exceptional customer service standards

Ability to contribute to the development of retail business

Able to work flexibly, embrace and manage change.

Microsoft Office proficient

https://www.lvmh.com/job/?ref=FRED00469

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