Engineering, Health & Safety Manager (reporting to the Chief Host)
Position Purpose
The Engineering, Health & Safety Manager is an expert in all aspects of property maintenance, health & safety and security at our hotel. This person keeps our building in tip-top condition, and ensures that the hotel, team members, and guests within it are always safe and secure. All of this must be achieved in compliance with Hilton policy and local legislation, and with a positive enthusiasm to get involved in all aspects of successfully running our hotel.
Duties & Key Responsibilities
Lead by Example
Come to work every day with a smile on your face
Take ownership for all hotel maintenance, non-food health & safety, security on property and the implementation of Hilton’s Cleanstay initiative (together with the HSK Team Leader)
Manage the pomec, risk & compliance budget and expenses
Manage relationships with contractors and service providers
Advise and assist other teams with all aspects related to risk & compliance at the hotel.
Supported by the Chief Host, select, train, supervise and evaluate team members who are hired to perform engineering, health & (non food) safety duties
Be a great leader for all maintenance and security team members employed by the hotel.
Establish a culture of risk & compliance at the hotel – plan, offer and conduct training with all team members on relevant risk & compliance procedures that must be adhered to within their roles.
Always keep the safety of our guests and team members at the forefront in everything you do, making sure you are visible in the hotel to reassure where required.
Maintain fantastic cross-departmental collaboration, establishing particularly effective working relationships with the kitchen, housekeeping and guest operations teams.
Be a role model for all team members, outsourced staff and shared service resources, and deliver passionate, friendly service in line with our brand values and behaviours.
Pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
Ensure that all engineering, health and safety TMs understand the purpose of their role, including the requirement to support in other areas of the business each day e.g. breakfast setup, cleaning.
Maintenance
Arrange for routine maintenance in hotel rooms, lobby, back of house facilities (heart of house, kitchen etc.), car park, and outdoor areas.
Find ways to reduce hotel operating costs and conserve energy and water, managing LightStay together with the HSK Team Leader and monitoring key engineering performance indicators.
Ensure timely response by maintenance team to complete repairs and action guest complaints or feedback in relation to engineering issues.
Take corrective action as required to improve equipment inventory, quality audit scores, productivity and guest satisfaction.
Non-Food Health & Safety
In collaboration with the HSK Team Leader implement Hilton’s CleanStay programme to ensure that housekeeping delivers impeccable cleanliness and hygiene in all areas of the hotel.
Regularly inspect equipment and areas of the hotel to observe possible unsafe conditions, and make sure any identified risks are resolved.
Ensure the execution of all non-food health & safety plans at the hotel according to local law and Hilton standards.
Investigate accidents or incidents to discover causes and handle team member / guest compensation claims. Document accidents and incidents timely, accurately in our respective systems and /or log books
Regularly assess offices and workspaces to ensure the equipment (desks, chairs etc.) and areas are conducive to a good working environment, and suitable for the individual needs of team members.
Where necessary, provide training to team members on how to ensure their own safety at work e.g. heavy lifting, desk and screen setup.
Security
Take responsibility of all security issues including Fire, Life & Safety, responding to and attending as necessary any incident involving security or safety of premises, guests or colleagues and initiate appropriate actions.
Develop and implement emergency programmes in the hotel and act fast to resolve issues that occur inside and outside of the building.
Supported by the Security Supervisor, manage security operations connected with evacuation of the building and similar events.
Supported by the Security Supervisor, secure premises and enforce efficient property surveillance and patrolling.
In addition, the Engineering, Health & Safety Manager should execute any other duties assigned to him/her by the Chief Host as and when required.
What are we looking for?
A Engineering & Health & safety Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Advanced knowledge of building management/engineering
A degree in Engineering or similar
Exposure to budgeting and basic accounting
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Strong leadership skills and previous experience of managing a team
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience of facilities management
Proficient, at an advanced level, with computers and relevant computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid
Qualification in engineering field
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