Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
The Regional Manager is responsible for consistent operational excellence across stores in 4 countries (Egypt, Kuwait, Qatar & Bahrain) and have full P&L accountability and brand compliance for 14 stores in those countries. You will be required to develop and propose a regional strategy for business development to expand the brand and run profitable retail operations.
As a Regional Manager, you will be responsible for the customer experience within the stores to reflect brand values and customer promise as well as leading passionate and dedicated teams ensuring every decision, we make has our customer at the core. We are looking for someone who has passionate about delivering excellent standards with continuously driving growth and profitability through planning and successful implementation of strategies, developing and grow talent.
What you will do
Execution of operational standards for the stores in terms of visual merchandising, monitoring availability, customer service, stock maintenance, safety and security while maintaining brand integrity in our stores.
Monitor service levels personally, through observation and improving Net Promoter Score and work with store managers/retail office to drive excellence in service levels
Enforce procedures and KPIs to maintain stocks, system accuracy and profit protection across all stores.
Provide regular weekly/seasonal/promotion feedback to ensure the buying strategy maximizes sales
Work in partnership with Visual Merchandising, Marketing, Logistics, Merchandising & Buying to deliver the Commercial Plan/Calendar to the agreed key targets.
Monitor and control the budget and operational costs of all stores.
Drive cost saving and efficiency throughout the stores by challenging existing standards and existing processes.
Works in partnership with M&S UK to develop best practices and maintain a good working relationship.
Coach Store Managers to ensure succession plans and training plans are in place in each store in coordination with HRBP.
Role model Al-Futtaim Way behaviors and M&S Values as a senior manager.
Required skills to be successful
Experience in a multichannel retail environment
Experience in managing and driving multiple teams in different locations
Motivated and can deliver Financial Budget and Key Performance Indicators
Passion for Retail operations across clothing and food
Understanding of customer research and the ability to amend the range to reflect customer requirements and feedback.
Understanding of fashion, consumer trends and competition
What equips you for the role
Graduate Degree
15+ years of experience of which 5 years should be at Senior Management Level
Numeracy, Decision Making, Critical thinking, People Development, Analytical Skills and Presentation Skills
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
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