Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role.
To pursue and pro-actively manage outstanding debtors for Retail, Residential and Commercial portfolios at DFC, achieving the departmental objectives of collecting outstanding monies, reducing overall debtor days, and minimising the risk of bad debt.
What you will do
Monitor violations of Credit Policy; provide analysis, conclusion, and recommendations. Present findings to senior management and suggest actions/penalties to be taken where appropriate.
Ability to reconcile customer accounts, internally along with contract, received payments and any other imposed charges.
To reconcile with customers’ ledger and confirm that there are no deviations.
To have a fully reconciled AR balances at any point of time during the financial year
Monitoring customer account details for non-payments, delayed payments, and other irregularities. Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account for legal action.
Negotiate with customers to facilitate payment of outstanding receivables
Develop reports and financial analysis as required for external and internal purposes and communicate collection issues to senior management.
Researches and responds to all accounts receivable inquiries in a prompt manner
Ability to work closely with Business operations to ensure credit and collection guidelines are adhered to and issues resolved quickly.
Required Skills to be successful:
Job-Specific Skills:
Previous credit risk management experience would be beneficial
Proficiency in MS Office (Word/ Excel/ PowerPoint/MS Projects);
Extensive knowledge of Financial package SAP and/or other ERP
Effective negotiation skills
Ability to communicate firmly and clearly with customers
Ability to develop strong relationships
Ability to work under pressure
Ability to balance in commercial and control perspective
Must be assertive; able to deal with stakeholders at all levels
Behavioural Competencies :
Excellent communication (fluent English) and interpersonal skills are essential
Ability to drive continuous improvement adopting best practice
Strong analytical and problem solving skills
Encourage subordinates
Training & Coaching
What equips you for the role
Minimum Qualifications and Knowledge:
Knowledge of UAE law as related to credit management
Advanced knowledge of ERP Financial Software is necessary; Yardi expertise is a must. Knowledge of SAP will be preferred
Minimum Experience:
2-3 years’ experience in a high volume commercial and collections environment.
Proven track record of debt collection
Previous credit risk management experience would be beneficial
About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
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