Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.
Job Description
Our team in our Dubai Mall Flagship Store is growing and we are looking to welcome a Department Manager who will work closely with the Store Director and the rest of the management team to drive further the growth of our business. As a Department Manager, you will have full responsibility for driving the performance of your area under the guidance of the Store Director and you will lead, develop and motivate your team to deliver exceptional levels of client experience.
How you will contribute:
Organize and plan the department activities to ensure achievement of business goals and strategic projects
Support the Store Director in recruitment and identifying training needs
Identify and develop the strengths of each Client Advisor, supporting professional growth through training and coaching
Support the Store Director in setting up and animate: Morning briefing, one to one meetings, etc.
Ensure that your area is providing excellent client service on the sales floor, in the fitting rooms and at the cash desk
Develop CRM: outreaching to increase number of customer database, retain top customers, and develop ad hoc initiatives in store and outside the store
Develop the omni business: powerfront, distant sales, order in store, after sales conversion, etc
Assign targeted quantitative and qualitative goals and ensure they are achieved by analyzing the results, verifying daily, weekly, monthly activities and setting up yearly assessments
Ensure that the display of the Department involved is in order and supervise product rotation
Communicate on a daily basis technical and stock information related with the product department to the Client Advisors
Take all the necessary measures to ensure loss prevention and safety in the store
Ensure the correct rotation of the goods in the warehouse for the department involved
Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation
Keep updated with the fashion trends, know and monitor business environment including local competition and communicate this information to the team
Who you are:
You have proven experience in the sale of luxury goods or retail and ability to drive results
Previous managerial experience (Ability to provide constructive feedback and coach your team to success)
Excellent interpersonal skills and a passion for providing excellent client service
A passion for client experience and loyalty
Strong planning and organizational skills
Adaptability, openness, listening abilities, curiosity
Ability to cope in a fast passed and changing environment
A positive attitude and a willingness to learn and improve
Fluent in English. Additional languages will be considered an asset
Why work with us?
This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
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