Front Desk Agent- Swissôtel Al Murooj Dubai, UAE

 Front Desk Agent- Swissôtel Al Murooj Dubai, UAE


As a Front Desk Agent, you will welcome guests in a warm and friendly manner and assists guests in a branded, proactive, and efficient manner with appropriate follow-up as necessary.

What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

    Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
    Register and process check in for all arrivals.
    Update and check guest information into the computer after a complete check in.
    Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
    Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
    Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
    Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.

Your experience and skills include:

    Work experience as a Hotel Front Desk Agent or similar role
    Experience with hotel reception software.
    Understanding of how travel planning websites operate, like Booking and TripAdvisor
    Customer service attitude
    Excellent communication skills
    Degree in hotel management is a plus

Your team and working environment:

    Dynamic working environment.
    Defined development career path.
    Friendly and supportive team



Apply Here:
https://careers.accor.com/global/en/job/ACCOGLOBAL21024138ENGLOBAL/Front-Desk-Agent?utm_source=indeed&utm_medium=phenom-feeds

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