Engagement Manager, Dubai
Job Description
Main Responsibilities
Support the Services Sales Leader to scope and propose new services business, to grow existing accounts and secure new customers, for our Enterprise and Large Enterprise customers
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points
Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies
Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s Southern Europe region
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
Write Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
Develop relationships with key customers for growth and upside
Update and manage pipeline and prepare revenue forecasts for Services
Assist in project management and escalation-resolution for key accounts
Desired Skills and Experience
5+ years of previous experience in business development or professional services
Fluent Arabic and English speaking
Bachelor’s degree required
Ability to work individually and as member of a team
Decisive, quick thinking, reliable, and likes to take ownership
Attention to detail but flexible with a can-do attitude
Passion for solving client challenges and commitment to client delight
Experience in social media platform / management software is preferred
Extremely strong written, verbal communication and presentation skills
Competency working in a highly-matrixed environment
Flexible and adaptable self-starter with strong relationship-building skills
Takes initiative and approaches all tasks and projects proactively
Ability to prioritise and complete multiple tasks with little to no supervision
Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
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