IT Cloud Solution Architect- Scalian, Mirabel, QC, Canada

 IT Cloud Solution Architect- Scalian, Mirabel, QC, Canada


Are you an IT Cloud Solution Architect or would you like to become one?
If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team!

What will your role be?
In this project, your main responsibilities will be:
   ▪ Maintain in-depth knowledge of company’s strategic business plans.
   ▪ Provide architectural consulting expertise, direction, and assistance to systems analysts, IT cloud engineers, and other systems architects.
   ▪ Document and develop in-depth knowledge of company’s existing IT cloud architecture/infrastructure, and technology portfolio.
   ▪ Develop and manage an IT cloud infrastructure capacity plan.
   ▪ Develop, document, communicate, and enforce a cloud technology standards policy.
   ▪ Conduct research on emerging cloud technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
   ▪ Develop, document, make recommendations, and communicate plans for investing in IT cloud infrastructure, including analysis of cost reduction opportunities.
   ▪ Design, develop, and oversee implementation of end-to-end IT cloud integrated systems.
   ▪ Develop and execute test plans to check IT cloud infrastructure and systems technical performance. Report on findings and make recommendations for improvement.

 What qualifications are we looking for?
You have:
   ▪ A degree in computer science, information systems, computer engineering, system analysis, or a related field.
   ▪ More than 7 years of experience in IT cloud architecture.
   ▪ Deep understanding of common database technologies such as SQL Database/Server, Oracle, MySQL.
   ▪ Solid understanding of cloud virtualization, storage and networking.
   ▪ Knowledge of message queuing and Enterprise Service Bus (ESB).
   ▪ Understanding of different consistency models in distributed systems.
   ▪ Knowledge of Content Delivery Networks (CDN).
   ▪ Hands-on experience with core LAN/WAN network technologies.
   ▪ Experience with route tables, access control lists, firewalls, NAT, HTTP, DNS, IP and OSI Network.
Assets:
   ▪ Bilingual French/English.
   ▪ Experience in Project Management.
   ▪ Working knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM).

 Why join us?
    ▪  To acquire experience in different critical industries and projects while working for the same company;
    ▪  To have a competitive salary and a great benefits package (dental, life and medical insurance, RRSP matching, sick days, vacation);
    ▪  To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
    ▪  To have a clear career development plan that suits your goals;
    ▪  To have the possibility of working abroad through our mobility program thanks to our international presence;
    ▪  To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued;
    ▪  To be part of a team where having fun is essential (team building events, 5 à 7, Marathon and more!).



Apply here:
https://scalian.csod.com/ux/ats/careersite/1/home/requisition/2099?c=scalian&lang=en-GB

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Systems Engineer I- Honeywell, Ontario, Canada

 Systems Engineer I- Honeywell, Ontario, Canada


Key Responsibilities

    requirements analysis
    requirements decomposition
    systems design
    model based development system design
    systems integration
    systems validation & verification
    customer interaction
    project oversight
    project coordination
    budget/schedule responsibility

YOU MUST HAVE

    Bachelors degree in Engineering
    Must obtain Bachelor's degree between August 2021 and June 2022.
    Must be a Canadian Citizen or have Permanent Residency status and be authorized to work in Canada.

WE VALUE

    Knowledge of the systems development lifecycle
    Individual that quickly analyze, incorporate and apply new information and concepts.
    Diverse and global teaming and collaboration
    Ability to communicate with individuals at all levels in the organization
    Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done.
    Ability to adapt to change with ease
    Multi-tasking and has the ability to manage a variety of complicated tasks.
    familiarity with systems
    an understanding of data structures to provide analytical problem solving



Apply here:
https://careers.honeywell.com/us/en/job/HONEUSREQ311719EXTERNALENUS/Systems-Engineer-I?utm_source=indeed&utm_medium=phenom-feeds

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Support Engineer- Microsoft, Vancouver, Canada

 Support Engineer- Microsoft, Vancouver, Canada


Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

 
Responsibilities

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 
Qualifications

Required:
• BA, BS degree or 2-3 of relevant experience in similar positions (Technical Support experience - in Tier 3)
• Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB.
• Experience in any RDBMS or an understanding of general RDBMS concepts.

Preferred
• Experience with Azure Data Explorer or any NoSQL database systems like Mongo DB, Cassandra DB, etc.
• Achieved one or more Azure data platform certification
• Exam DP-200: Implementing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-201: Designing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-203: Data Engineering on Microsoft Azure - Learn | Microsoft Docs
• Programming (.NET or Java) and debugging experience

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.



Apply here:

https://careers.microsoft.com/us/en/job/1203463/Support-Engineer?jobsource=indeed&utm_source=indeed&utm_medium=indeed&utm_campaign=indeed-feed

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IT Support Analyst- Ubisoft, Montreal, Canada

 IT Support Analyst- Ubisoft, Montreal, Canada


Job Summary
- The Information Technology Department is looking for an IT Support Analyst to provide functional and basic technical support for the company’s corporate Accounting and Financial business teams in worldwide locations. As an IT Support Analyst, you will help create and support the best possible tools/solutions for all of Ubisoft's finance collaborators around the world. You will also proactively monitor, provide technical support and resolve urgent issues with the applications all while collaboratinge with the project and development teams.
What you’ll do
- Receive client inquiries, research with the client to fully diagnose the issue then develop creative solutions;
- Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users;
- Provide consultative guidance to customers towards the resolution to their service issue;
- Logically diagnose and resolve basic to intermediate issues or determine resources required to resolve;
- Collaborate closely with Developers to identify the best solutions for bug corrections;
- Create working procedures, build-up knowledge database and functional documentation;
- Provide trainings for application users, offering a global vision of an integrated system;
- Perform regular system monitoring and data clean-up activities;
- Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions;
- Be aware of and comply with all corporate policies.
What we're looking for
- Experience in IT department;
- Experience in IT customer support, preferably around ERP systems and SaaS solutions;
- Experience in Financial business teams;
- Knowledge of SQL/ Oracle databases;
- Autonomy with excellent time-management and prioritization skills as well as the capacity to take initiative and find creative solutions to problems while adapting to a constantly evolving environment;
- Bilingual French and English is required both orally and written.



Apply here:
https://www.goodwall.io/opportunities/itsupportanalyst-Y3pMWnkFdfVB?backUrl=/opportunities

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Call Center Agent- Jazeera Airways, Kuwait

 Call Center Agent- Jazeera Airways, Kuwait


We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.


Key Responsibilities and Duties:

    Attend inbound calls and make outbound calls.
    Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
    Supporting and assisting customers and travel agents.
    Promoting Jazeera Airways services & company products.
    Attending passenger’s complaints and address accordingly.
    Work on reservation system and handle the sales requirements.
    Achieving KPI’s assigned (Sales & Ancillary).
    Maintain service quality and follow up on customer’s inquiries.
    Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
    Assist and guide online & offline customers with all travel regulations.
    Provide high quality customer service on every call.


Requirements and Qualifications:

    Minimum High School Diploma.
    Ability to work in shifts.
    Excellent Customer Service & Selling Skills.
    Knowledge of Microsoft Windows.
    Excellent written and verbal communicator in Arabic and English.



Apply here:
https://www.jazeeraairways.com/en-kw/jobopeningdetails/57e4a705-ebaf-4d3b-b9b5-cfb003fc6f3a

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