Job Purpose
• To assist in managing the smooth and efficient operations of the
restaurant/outlet to ensure maximum customer service and profitability
Functional
Roles and Responsibilities
• Monitor stock levels to ensure optimum stock handling within the restaurant/
outlet.
• Ensure restaurant/ outlet procedures are followed to reduce wastage of food
and non- food items.
• Ensure all guests receive positive and professional service to the highest
standards to exceed the customer’s expectations.
• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards
for the section and lead the team to deliver an outstanding guest
experience.
• Ensure food quality and consistency is delivered at all times to Brand
guidelines and Company standards.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit
and quality checks as per operational requirements.
• Work within operational procedures to ensure food and beverage preparation
process remain within Company and Municipality guidelines.
• Handle all customer queries and comments to ensure customer satisfaction.
Resolve customer complaints in a timely manner and to the guest’s
satisfaction.
• Ensure health and safety and fire regulations are adhered to within the
restaurant/ outlet at all times.
• Possess complete and thorough knowledge of how to operate all equipment and
machinery, including cleaning and maintenance practices.
• Carry out additional tasks as instructed by management
Education/Certification
and Continued Education
• Certification in Food and Beverage/ Catering would be an advantage
Years
of Experience
• 2-3 years of relevant experience in the catering industry
https://altayer.referrals.selectminds.com/jobs/hospitality-supervisor-1985
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