Senior Operations Associate - Supply, Deliveroo, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Senior Operations Associate - Supply, 

Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The team
The UAE is one of our most mature markets within the Middle East region. Within Deliveroo, the functions include commercial, operations and marketing, and teams in the UAE partner closely with global functions such as product, technology and consumer to deliver results for our customers. The Supply team sits within Rider Operations and is responsible for the availability and reliability of our rider supply base for the UAE market. This includes rider pipeline management, rider onboarding and compliance, agency partnerships, and subsequent management.

The role
Operating at scale in a hyper-competitive, hyper-growth environment is no mean feat. As such, you'll be faced with some of the most exciting problems across the food tech space. Reporting to the Supply Manager, UAE, you’ll have a key role in ensuring the success of the logistics network in our UAE market. This centers around ensuring that we always have the right number of riders on the road that are in compliance with local regulations & Deliveroo standards, partnering with high-performing & compliant fleet partners, and creating scalable processes to ensure best-in-class service excellence. You’ll work closely with other members of the UAE rider operations teams, as well as wider teams within regional operations, to ensure the best possible outcomes for our riders, restaurants, and customers

What you’ll be doing

• Lead the rider onboarding cycle in the UAE and ensure supply targets in all cities are achieved

• Design, build, and maintain the relevant tools to assess rider compliance across the markets and conduct right-to-work sweeps periodically to eliminate fraud

• Assist in the manpower supply vendor onboarding, evaluation, and document collection, and maintain a healthy pipeline of supply across the year

• Ensure vendors are compliant with UAE regulations and company standards, including on-time rider salaries and ethical practices

• Manage a set of vendors in the UAE and conduct performance management, along with providing support and ensuring compliance

• Identify and implement process improvements to enhance the efficiency of rider onboarding, documentation management, and performance management

• Provide insightful dashboards and reporting mechanisms on rider onboarding, churn and supply management in the UAE

• Cross-collaborate with other departments on rider and vendor operations and projects aimed at improving rider performance and optimizing cost

• Stay updated on regulatory changes and communicate requirements to vendors

Requirements

• University degree and minimum 3 years of work experience in a fast-paced environment in an operations role

• Expert in Data Analysis tools like Google Sheets and Excel with proficiency in Business

• Intelligence tools, including Looker, Tableau, or Power BI.

• Communicates ideas in a clear and concise manner both verbally and in written format with good public speaking and presentation skills

• Demonstrate business acumen in Last Mile Operations and aptitude to think and execute strategically

• Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues

• Intellectually curious, thoughtful, and comfortable questioning the status quo

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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https://jobs.ashbyhq.com/deliveroo/a63ec681-a553-43bb-a12d-57d48cb20649?utm_source=Y8dwKZkeVv&gh_src%20OR%20?t=



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