Operations Resources Manager - KSA
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Role Purpose
The purpose of this role is to plan, train and deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. Ultimately responsible for ensuring resource availability, capability, contingency and pipeline to meet demand, this role will develop the workforce plan, resource engagement/retention strategy, manage succession planning and monitor performance to ensure right level of customer experience and optimum cost utilization and productivity.
This role will recruit, train and manage Examiners. Bulk recruit Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.
Main opportunities/challenges for this role:
Plan to optimise available venue staff and exam resources given demand
Communicate effectively when working virtually
Advise country counterparts on best options to resolve operational issues
Successful role out of Venue staff related systems in KSA, Bahrain and Kuwait
Travel will be required in this role to monitor resource standards and audit exam sessions. In addition, some out of hours working will be expected to meet business need.
Apply Here:
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