Call Center Specialist, iHR, KSA

 

About the job

• Answering phone calls and not delaying them, to be able to provide good service to others.
• Credibility in making promises and appointments, as it is one of the most important keys to a good relationship with customers.
• Hear problems, complaints and suggestions with great care, in order to be able to provide an appropriate response.
• Dealing with complaints in a way that satisfies the customer.
• Training employees to be good employees, enjoying what the job requires of discipline, cooperation and understanding.
• Taking the initiative in making suggestions about a particular product, or mentioning the advantages and additions that the customer may obtain by purchasing a product, which increases the customer's happiness.
• Ensuring customer satisfaction and services provided.
• Score some points in a special program for the call center department
• Follow work policies and procedures.
• Advise the client efficiently.

https://ihrjobs.com/en/seeker-job-details/2736

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

Customer Experience Agent, Kitopi, Manama, Bahrain

 Kitopi is a tech-powered food company. We partner with and invest in restaurants and food concepts to help them expand beyond borders. Founded in 2018, our mission is to satisfy the world’s appetite. 

Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We are enablers, partnering with brands to deliver food about you. We do this by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to ensure a safe and quick delivery. This is made possible thanks to our in-built, pioneering cloud kitchen technology 'SKOS' - a first-of-its-kind innovation in the world and our 3500+ Kitopians, who bring their best every day.

In addition to on-demand meals cooked in our cloud kitchens, we also offer subscription-based meal plans and a first-of-its-kind virtual food court concept Mix ‘N’ Match. Kitopi currently operates more than 100 kitchens across the UAE, KSA, Kuwait, Bahrain, and Qatar with its tech-hub in Poland and its customer experience center in the UAE. 

What You'll Do

• Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
• Handle Clients at all channels including email, face to face, calls, tickets and social media.
• Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
• Follow up on Client’s requests to ensure excellent customer experience.
• Assign correct owners to customer request based on identified reasons.
• Capture Voice of Customer and external surveys to learn customer perception and expectation.
• Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
• Ensures adherence to quality standards for all customer interactions.
• Prevent complaints and ensure adequate service recovery where needed.
• Ensure retention rate of client list and strive to achieve the minimal set targets as set by the department head.
• Assists in preparing reports pertaining to daily tasks and sales to the management whenever
• required.
• Manage customer accounts, keep accurate records of customer interactions/ correspondence and transactions.
• Contact potential or existing customers to inform them about Right Bite’s meal plan product and services through outbound calls and emails.
• Perform any other duty as directed by the management.
• Keep records of calls and sales and note useful information.
• Go the “extra mile” to meet the monthly set targets

What Are We Looking For?

• Advance computer literacy/skills
• Bachelor's degree holder
• Basic training on customer service/handling customer complaints
• Good typing speed
• Excellent business correspondence skills

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 

While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. 

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

https://jobs.lever.co/kitopi/58ad9f17-34a5-40ae-a3ef-1efe4011e0ce?lever-source=LinkedInJobs

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

Finance Business Partner - MEA, Clyde & Co, Dubai, UAE

 The Role

Finance Business Partner - MEA

Reporting to the Senior FP&A Manager in Dubai, this role will be responsible for management reporting and business partnering within the MEA region. Responsibilities include monthly & quarterly reporting, budgets & forecasting as well as in-depth analysis of key metrics thus supporting senior management with delivery of the region's financial performance.

Key Responsibilities

• Review, analyse and discuss the management reporting packs that supports Senior Management in the day to day operations

• Preparing and delivering in-depth financial analysis and insightful narrative on the financial and commercial areas for operational and strategic discussions

• Assist with the preparation of the annual Budget and Forecasts

• Assistance in preparing monthly Board Pack materials and commentaries

• Review of the business support spend and conducting discussions with the Support Managers to highlight areas of focus

• Develop new & insightful data presentation to aid non-Finance stakeholders

• Project Profitability Analysis

• Monitor and manage rate cards across the region, driving uniformity whenever achievable

• Implement tools and standardise the processes to review and approve pricing opportunities and streamline the flow of data necessary for decision making

• Track existing fee arrangement expirations and be prepared to engage with the partners to coordinate a renewal process

• Analyse client financial performance data to identify client specific opportunities for increased returns

• Engage with Partners on a quarterly basis to review practice profitability data

• Facilitate internal communications and information delivery to key decision-makers

• Building relationships and working closely with the local business development team on various client initiatives and help develop responses to client RFP submissions

• Help train Fee Earners on profitability best practices and promote confidence in rate discussions

• Use influencing skills to motivate and encourage Fee Earners to engage with clients about fee arrangements

Competencies and experience required

The ideal candidate will have:

• A professional accounting qualification with 5+ years' experience of FP&A and Business partnering preferably gained within a professional services firm

• Advanced Excel, including the use of VLookup / Hlookup /Pivot Tables/Complex Formulas/Macros (desirable)

• Strong numeric & analytical skills and an excellent level of accuracy and attention to detail

• Excellent communication skills, verbal and written (must be fluent in English)

• Strong time management and organisational skills and the ability to work well under pressure, to regular tight deadlines, and the ability to prioritise key tasks

• The ability to problem solve, analyse situations and identify key issues

• Excellent interpersonal skills and the ability to work well with a multitude of different stakeholders

• Flexibility in working to short deadlines and meeting the needs of the business

• Resilience when facing ambiguity or resistance • Confident and a proactive attitude

• Experience using Elite 3E or similar practice management systems would be advantageous

• Experience with Power BI/Tableau or similar enhanced presentation tools would also be an advantage

Clyde & Co

Clyde & Co is a global law firm which has quadrupled in size over the past decade.Revenues from the firm's 50+ offices* worldwide rose to £627million for the last financial year.The firm has over 1800 fee earners, across six continents, with 4000 staff advising corporates, financial institutions, private individuals and governments.

Clyde & Co, MEA

With over 30 years' experience in the region and the largest presence of any international law firm in the Middle East, we pride ourselves on being able to help clients recognise and overcome the challenges of doing business in the Middle East and Africa.

In the Middle East, our more than 40 partners and 150 legal professionals work from four offices located across the region. Our Dubai office acts as a central hub for our Middle East and Africa regional operations that include, in the Middle East, offices in Abu Dhabi in the UAE, Doha in Qatar and Riyadh in Saudi Arabia. Our large regional presence enables us to support our clients across the full spectrum of their corporate and commercial needs throughout the AGCC (Cooperation Council for the Arab States of the Gulf) and wider Levant.

Our deep sector knowledge covers insurance, energy, transport, infrastructure, marine and trade as well as aviation, education, defence, finance, healthcare, hospitality and technology.

*includes associated offices.

https://fsr.cvmailuk.com/clydecocareers/main.cfm?page=jobSpecific&jobId=59574&rcd=1946547&queryString=srxksl%3D1&srxksl=1

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html

Assistant Finance Manager, American International University, Kuwait

 Job Purpose:

Assistant Finance Manager is a middle level management position. Ability to do what needs to be done, without influence from other people or situations. Ability to deliver better value and quality. Extremely punctual and detail oriented. Excellent written and verbal communication skills. Organized and task oriented. Honest and hold a high value on integrity. Account / Document financial transactions by entering account information; Substantiate financial transactions by auditing documents; Reconcile financial discrepancies by collecting and analyzing account information. Financial Reporting: Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Creating financial statements, accrual accounting methods, General ledger functions and the month-end / year-end account close process, Excellent accounting software user and administration skills

 

Duties:

1. Ensure accurate cash management & prudent accounting with periodic reconciliations and timely management reporting.
2. Assist in the day-to-day financial management of the University’s financial resources
3. Ensure accurate and timely billing of student / customers and follow up of receivables. Ensure DTO below plan by following collection process, and adequate provisions made for impairment of receivables
4. Participates in the development of budget proposals, assists in the financial audits, when required.
5. Maintains appropriate filing of financial records and ensures proper backup of all files.
6. Prepares all bank deposits, ensure to performs all bank account reconciliations monthly and when needed, communicates with the bank to understand, and reconcile any discrepancies; Prepares requests for cash and ensures all disbursements have appropriate supporting documents; Reconciles cash advances for specific activities
7. Ensure supplier invoices are booked and payments done on time and major suppliers and sister company balances are reconciled periodically.
8. Ensure proper inventory management with periodic stock counts. Ensure adequate provision for slow moving inventory.
9. Ensure internal and external customer satisfaction, teamwork, and cooperation among sections under Finance department and other departments.
10. Active involvement in the administration of university compensation programs, including payroll, working closely with Human Resources Department.
11. Prepare accurate financial statements, revenue projections and other reports as required.
12. Provide accurate data to superiors with on-going forecasting of operating revenues and expenditures, and the resulting operational impact.
13. Train and evaluate junior staff within the department; establish and monitor employee performance objectives; prepare and present employee performance reviews; provide or coordinate staff development.
14. Ensure all accounts are reconciled daily / weekly / monthly as required.
15. Assist in preparation of budget; including the forecasting funds required for staffing, equipment, materials, and supplies; monitor budget variance on regular basis.
16. Proactively provide timely analysis of financial data to senior staff to improve financial and operational performance of the University.
17. Keep abreast of developments in higher education finance and fields related to assigned functions.
18. Understanding and compliance with the generally accepted accounting procedures and standards
19. Review vendors and customers accuracy of finances deals / accounts payable making sure all our vendor payments are up to date but also ensuring we are not spending money where it is not needed.
20. Ensure accurate and timely monthly and year end close and financial information reporting.
21. Coordinate with external auditors for timely completion of audited financials.
22. Supporting senior staff for completing projects and tasks when required
23. Other duties as assigned.

 

Reporting Positions:

1. Senior Accountant
2. Accountant / Assistant Accountant
3. Cashier

 

Skills:

1. Must possess skills to be able to explain and demonstrate the essential functions of the position; demonstrated knowledge and experiences within all facets of financial affairs.
2. Ability to communicate ideas and information clearly and effectively at all levels within the University in English.
3. Demonstrable high ethical standards.
4. Ability to meet deadlines and handle multiple complex projects.
5. Demonstrated ability to use sound judgement in decision-making, problem solving, organizational and time management skills.
6. Must be capable of maintaining confidentiality of work-related information and materials.
7. Demonstrated experiences in budget development and oversight.
8. Demonstrated ability to plan, prioritize, and problem-solve broad strategic initiatives.
9. Demonstrated ability to work effectively with a diverse group of professionals, students and parents, community members and constituencies.
10. Ability to lead, inspire, supervise, and evaluate team members to meet institution and department goals and objectives.
11. Demonstrated competency and experiences in the application and implementation of information systems as related to financial operations.
12. Demonstrated proficiency in the use of standard software applications.
13. Ability to work occasional evening and weekends.

 

Experience and Education

1. Recognized professional qualification in Finance and Accounting (CA/CPA/CIMA/ACCA/CMA)
2. Big 4 experience desirable.
3. Experience in Banner ERP will be highly advantageous.
4. Experience in Oracle ERP Financials will be highly advantageous.
5. Advanced knowledge of Microsoft Excel
6. Experience in the development, management, and oversight of institutional budgets.

About American International University:

AIU is a new institution of higher education in Kuwait with the first student cohort admitted in fall 2019. It is a private, co-educational institution offering undergraduate degrees based on the American model of higher education. Through its educational programs, the College serves the intellectual, cultural, and personal growth of all members of its community. AIU’s offers degree programs in Engineering, Architecture and Design, and Business Administration where the language of instruction is English.

For more information about AIU visit:  www.aiu.edu.kw 

How to apply:

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume, cover letter, and reel to: https://aiu.edu.kw/careers/jobs

https://aiu.bamboohr.com/jobs/view.php?id=73

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

✅ Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html