Middle East Jobs, Careers, Vacancies

Support Engineer- Microsoft, Vancouver, Canada

Support Engineer- Microsoft, Vancouver, Canada

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

Required:
• BA, BS degree or 2-3 of relevant experience in similar positions (Technical Support experience - in Tier 3)
• Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB.
• Experience in any RDBMS or an understanding of general RDBMS concepts.

Preferred
• Experience with Azure Data Explorer or any NoSQL database systems like Mongo DB, Cassandra DB, etc.
• Achieved one or more Azure data platform certification
• Exam DP-200: Implementing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-201: Designing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-203: Data Engineering on Microsoft Azure - Learn | Microsoft Docs
• Programming (.NET or Java) and debugging experience

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Apply here:

https://careers.microsoft.com/us/en/job/1203463/Support-Engineer?jobsource=indeed&utm_source=indeed&utm_medium=indeed&utm_campaign=indeed-feed

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IT Support Analyst- Ubisoft, Montreal, Canada

IT Support Analyst- Ubisoft, Montreal, Canada

Job Summary
- The Information Technology Department is looking for an IT Support Analyst to provide functional and basic technical support for the company’s corporate Accounting and Financial business teams in worldwide locations. As an IT Support Analyst, you will help create and support the best possible tools/solutions for all of Ubisoft's finance collaborators around the world. You will also proactively monitor, provide technical support and resolve urgent issues with the applications all while collaboratinge with the project and development teams.
What you’ll do
- Receive client inquiries, research with the client to fully diagnose the issue then develop creative solutions;
- Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users;
- Provide consultative guidance to customers towards the resolution to their service issue;
- Logically diagnose and resolve basic to intermediate issues or determine resources required to resolve;
- Collaborate closely with Developers to identify the best solutions for bug corrections;
- Create working procedures, build-up knowledge database and functional documentation;
- Provide trainings for application users, offering a global vision of an integrated system;
- Perform regular system monitoring and data clean-up activities;
- Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions;
- Be aware of and comply with all corporate policies.
What we're looking for
- Experience in IT department;
- Experience in IT customer support, preferably around ERP systems and SaaS solutions;
- Experience in Financial business teams;
- Knowledge of SQL/ Oracle databases;
- Autonomy with excellent time-management and prioritization skills as well as the capacity to take initiative and find creative solutions to problems while adapting to a constantly evolving environment;
- Bilingual French and English is required both orally and written.

Apply here:
https://www.goodwall.io/opportunities/itsupportanalyst-Y3pMWnkFdfVB?backUrl=/opportunities

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Call Center Agent- Jazeera Airways, Kuwait

Call Center Agent- Jazeera Airways, Kuwait

We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.

Key Responsibilities and Duties:

    Attend inbound calls and make outbound calls.
    Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
    Supporting and assisting customers and travel agents.
    Promoting Jazeera Airways services & company products.
    Attending passenger’s complaints and address accordingly.
    Work on reservation system and handle the sales requirements.
    Achieving KPI’s assigned (Sales & Ancillary).
    Maintain service quality and follow up on customer’s inquiries.
    Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
    Assist and guide online & offline customers with all travel regulations.
    Provide high quality customer service on every call.

Requirements and Qualifications:

    Minimum High School Diploma.
    Ability to work in shifts.
    Excellent Customer Service & Selling Skills.
    Knowledge of Microsoft Windows.
    Excellent written and verbal communicator in Arabic and English.

Apply here:
https://www.jazeeraairways.com/en-kw/jobopeningdetails/57e4a705-ebaf-4d3b-b9b5-cfb003fc6f3a

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Call center agent- AL AHLI BANK OF KUWAIT

Call center agent- AL AHLI BANK OF KUWAIT

Job Purpose

Handle inbound/outbound, resolve customer issues and provide high customer service
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

    Inbound calls Take inbound and handle/solve customer queries and issues
    Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns
    Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction
    Systems Ensure data is entered correctly into systems and all data requirements are captured
    Security Follow security processes and ensure that access to account details is in line with procedures
    Complaints Handle customer concerns by taking detailed information and logging customer service complaints
    Sales Sells additional services by recognizing opportunities to cross-sell

Education
Diploma Degree or equivalent certification/experience in Business Administration and Management
Experience

    Fresh experience in customer-facing roles

Skills

    Knowledge of security processes
    Systems knowledge and system interrogation
    Knowledge of data capture

Apply here:
https://careers.eahli.com/job/Call-center-agent-Hawa/626076401/

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Call Center Agents (E Dispatcher)- Samara, KSA

Call Center Agents (E Dispatcher)- Samara, KSA

Responsibilities :

Deliver a five-star service to our client’s via telephone, email, fax, and social media by entering the new customer information into system or update the existing ones, also handle their inquiries, resolving complaints and responding professionally in order to achieve customer satisfaction. Follow up with customers and document all call information. E Dispatcher must be familiar with attractions and directions in the Eastern Province.

Minimum Requirements :

    High school or equivalent
    Ability to communicate and get directions in English
    Proficient in computer applications
    Knowledge of customer service principles
    Knowledge of call center telephony and technology
    Experience in a call center or customer service environment
    Good data entry and typing skills

Apply here:
http://samara.com.sa/en/careers/call-center-agents-e-dispatcher