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Leading multinational derma-cosmetics company
Leadership role
About Our Client
A global derma-cosmetics brand
Job Description
Sell-in:
Call customers on daily basis to promote and sell the products; Based on daily defined plan by manager through CRM system to call at least 30 POS per day
Increase sell-in of scatted pharmacies: make sure that sales to each POS are based on potentiality, do not over stock and manage expiry
Respect the payment terms that are defined by manager
Meet the targets on monthly basis
Follow up visits to major customers to keep relationship and monitor the brand products displays
Sell-out:
Increase the Sell-out with help of retail marketing usage of the proper tools and packages and wrapped offers needed
Coordinate with mysterious shopper to evaluate the sell-out potentiality
Build good relationship with clients
Carrying out activities in scattered pharmacies to boost sales
Support product knowledge to scattered pharmacies
Improve and suggest commercial condition focus on Retail sell out impact
Collaborate to define yearly marketing campaign with retail marketing department
Call planning:
Define daily and monthly routing plan as well as number of calls based on pharmacy classification
Prepare monthly call plan and update it when needed
Follow all KPI's of in-bound and out-bound calls
Define the new customers list to be contacted
Reporting effective number of calls and call results
Being responsive on call center to request of each customer
Follow scripted sales call and update it when needed
Keeping pharmacy database up to date
Work on accounts classification and keep it updated; Defining the criteria for categorizing the POS to class A, B, C
Split yearly sales target in collaboration with Commercial director per client category
Handle customers enquiry
Handle customer surveys
Support product knowledge, and participate to implement pharma-game
Operational Functions:
Work closely with KAM to classify accounts and build the right promo approach
Work on Universe classification and define classification criteria
Define number of calls and call objectives
Coordinate with Merchandising team to implement visibility where applicable
Coordinate with admin team for PO issuance, order processing and delivery
Support product knowledge, and participate to implement pharma-game
Collaborate to define yearly marketing campaign with retail marketing department
Handle customers enquiry
Initiate and handle customer surveys
Collaborate to define yearly marketing campaign with retail marketing department
The Successful Applicant
Arabic speaker
Currently based in the UAE, preferrably Dubai
Experience in the derma/cosmetics sector, especially in sales
Previous experience in B to B client call center management
Customer-focused, customer relationship, product knowledge
Selling skills through call or video call
Team player
Handling objections
Time management
Customer service
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
https://www.michaelpage.ae/job-detail/call-center-manager-sales/ref/jn-042023-6027437NOTE: ATS-compliant CV is MANDATORY!
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