Read the Job Description carefully, then scroll down for "Details to Register for this Job"...
Overview
The Opportunity
The Senior Manager of Operational Delivery will help improve operational effectiveness across Core42s products and services worldwide. This includes managing suppliers, capacity, and forecasting, as well as reporting major incidents. They will ensure that these operations align with the strategy of the platform operations department and serve as a point of contact for information related to these operations.
Reporting to the Director of Technology Operations, this position will also support the development and deployment of standard operational performance metrics across markets, ensuring that targets are set, and performance is closely monitored. Additionally, another important aspect of this role involves monitoring performance against the annual operating plan. This includes making sure that teams have the resources they need to meet the demand statements and SLAs for Core42 products. It also involves supporting the maintenance and adherence to supplier performance and risk management standards and ensuring that relevant policies are effectively implemented and upheld.
While the role may not have direct reports initially, there may be a requirement for leadership and management responsibilities as the role evolves.
Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.
Responsibilities
People Management
Propose and communicate team’s and individual KPIs and ensure they are in line with department, division and Core42 strategic goals.
Oversee the performance of direct reports, provide direction and guidance to the employees on achieving the team’s objectives.
Engage with the department head to identify opportunities to improve the team’s performance.
Provide constructive feedback to direct reports and provide inputs to the department head on performance of employees.
Coach & develop the team to achieve their potential.
Functional
Building a Function that consolidates expertise in the global projects’ delivery and operations within Platform Operations department.
Carry out technology operations governance activities, ensuring data practices comply with regulations of related geographies.
Leverage service providers to implement overseas deployments and operations of Core42 products and offerings.
Provide support for the implementation of Core42 governance policies, procedures, standards, methods, tools, and processes and ensure enforcement with involved parties.
Provide support or co-ordination of initiatives which serve to implement, improve, and maintain good technology operations practices.
Ensure good practices in the management of Core42 products to ensure service providers are delivering against set SLAs.
Support the management, monitoring, and mitigation of operational risk in the field of technology operations.
Provide support to key stakeholders within the Products and Partnerships division in terms of capacity management and forecasting, and head count management.
Ensure that the operating methods and aims of the Platform Operations department are aligned to manage all operational activities within the area.
Organisational
Management Reporting
Contribute to the development of periodic reports, as requested by the department head.
Propose and recommend remedial activities to manage any quality or non-compliance issues that arise during the review of periodic reports.
Qualifications
To qualify for the role you must have
A successful record of leading and cultivating a motivated and positive team culture, along with a commitment to continuous improvement within Technology Operations (highly desirable).
Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent field.
Extensive proven experience in a technical support, engineering, or operations environment, along with a proactive problem-solving mindset.
Experience in managing and implementation of operations governance guidelines, procedures, standards, methods, tools and processes.
Proven experience managing and participating in large-scale technical projects within core infrastructure including networking, storage, and computing.
Ability to make decisions under pressure, manage resources efficiently, and adapt to evolving technologies and industry trends are key attributes.
Proven years of experience in managing technical operations teams
In-depth domain knowledge of cloud and broad scope of IT infrastructure technologies.
What we look for
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.
What working at Core42 offers
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
Work-Life: A hybrid work policy to strike the perfect balance between office and home.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
DETAILS TO REGISTER FOR THIS JOB:
https://careers-core42.icims.com/jobs/3527/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mobile=false&width=1329&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.
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