Front Office Manager, Ibis Hotels, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

What you will be doing: 

Ensures that guests' have a smooth-running stay at the hotel

Manages and motivates front office teams in order to provide high quality services for guests

Ensures the department meets its quantitative and qualitative targets

Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)

Implements brand and Group projects and identity features

Maintains close relationships with guests throughout their stay in order to foster loyalty

To be aware of all VIPs visiting or staying in the hotel.

Handles guest complaints if they have not been dealt with by team members and provides a rapid solution

Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)

Keeps the database up-to-date

Ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

Draws up the rules and processes governing overbooking and the removal of guests from rooms                                                                                                                                                                                                                                                  

Ensures that internal audit procedures are duly applied

To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.

Qualifications

Your experience and skills include:

 

2-4 years of Experience in the similar area.

Fluent in English

Ability to focus attention on guest needs, remaining calm and courteous at all times

Highly responsible & reliable

Excellent communication skills, both written and verbal required

Strong interpersonal and problem-solving abilities

Additional Information

Your team and working environment:

Diverse, young and vibrant team

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/AccorHotel/743999934448672-front-office-manager

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


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Quality & Training Supervisor, Majid Al Futtaim, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Date: 3 Oct 2023

Location: Front-Liners and Clerical staf, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points.

This role is responsible for developing complete Quality Assurance & Training programs that will elevate the customer experience, and foster a “quality culture,” in which all employees become actively engaged in guaranteeing service quality throughout the customer journey.

Role Details – Key Responsibilities and Accountabilities:

To plan, develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team’s performance. Conduct post training analysis to ensure training goals achieved.

To plan and conduct periodic Quality, Operational Performance Plan (OPP) and Performance assessments for both Mall and Contact Centre teams, to ensure full compliance with the set processes and Standard Operating Procedures.

To deliver feedback through one-to-one coaching sessions, highlighting areas of development and align with the Customer Service Supervisor on the action/development plans to improve overall performance.

Assist the Customer Service Manager in developing, amending and updating the Customer Service KPI’s, Processes and Procedures.

To manage the Customer Service Knowledge Base and consistently perform audits and quality checks on the data received from Mall teams.

To manage the Mystery Shopper program by reviewing and approving the assessments conducted by the 3rd party vendor and including the findings in the performance cycle.

To manage all non-Mall related complaints logged through all channels and ensure closure with the set SLA and to the Customer’s satisfaction. Audit logged complaints to ensure accurate data capturing, proper investigation and documentation of complaints as per the approved complaint process and SOP.

To continuously audit the NPS end to end process and plan the call-back execution with the Contact Centre team. To support the Mall teams with analysing common trends and sharing best practices across Malls.

To plan, prepare and review 3 month rolling transactional forecast and report the same to the Mall and Contact Centre teams to plan their operations accordingly.

To prepare periodic findings reports and escalate any inconsistency or irregularity to the relevant team’s Supervisor and the Customer Service Manager to develop action plans and timelines to rectify the findings.

To support and/or drive additional projects that are focused on improving and supporting the customer service function or the overall customer experience.

 

Functional/Technical Competencies:

ISO 9001, COPC and/or 6-Sigma certification is preferred.

Strong knowledge of training best practices and techniques.

 

Personal Characteristics and Required Background:

Minimum Qualifications/education

Bachelor’s degree in Business Administration / Marketing or equivalent.

 

Minimum experience

A minimum of 5 years’ experience in quality and/or training fields in a customer service environment.

Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.

ISO 9001, COPC and/or 6-Sigma certification is preferred.

Strong knowledge of training best practices and techniques.

Proficiency in using Microsoft Office applications.

DETAILS TO REGISTER FOR THIS JOB:

https://careers.majidalfuttaim.com/job/Front-Liners-and-Clerical-staf-Quality-&-Training-Supervisor/989843701/

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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Agency Director, OML, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About OML:

OML is a new media and entertainment company that partners with creators to build digital entertainment properties that impact culture; and help brands and platforms come closer to consumers. Headquartered in Mumbai with teams in Russia, Poland & Thailand, OML was founded in 2002 to book and manage artists across all genres of entertainment.

Today, OML’s operations span a prolific, award-winning content studio that packages and produces shows for OTT platforms,  and a global brand solutions business, outside of the talent management practice that has evolved to roster comedians, vloggers, streamers, influencers, writers and directors.

From the beginnings of OML as an artist management agency to the advent of modern-day content marketing, we have helped our clients thrive in the face of disruption while setting trends in talent representation, marketing and sponsorship; inspiring industry change in events and licensing; and helping reshape the digital landscape. As technology further shifts the balance of power in media, and puts more power in the hands of the creator, OML is uniquely positioned to create opportunities for our clients and partners around the globe.

Key responsibilities:

Build and lead client roster of brands based in the Middle East that wish to participate in content and culture marketing.

Develop and validate strategies for brands that partner with the OML’s agency business, tools vertical or artist roster.

Project management across functions (creative, production, account management and finance)

Ensuring adherence to brand goals, targets, 360 degree opportunities and budget efficiencies.

Build and Service relationships with key stakeholders (artists, clients and brand partners).

Have a network of strong working relationships with brand partners to leverage business development opportunities.

Enable teams with research and insights, identify culture trends and references - backed with data and strengthened by qualitative inputs.

Support the management team with new business model validation  and assist in integration as per the business KRAs.

Provide strategic support for existing lines of business

Understand the various business verticals and the competitive environment

Provide inputs to the Management team on the emerging consumer/business/competitive trends

Skills

Total 14+ years of experience in the digital content and management/branded content/creator management/media space.

Have a holistic understanding of social media operations, media measurement, and campaign deployment and have worked on end-to-end digital campaign strategies from planning to execution.

Ability to simultaneously work left brain logic and right brain magic driving both business objectives and creative excellence.

Have an entrepreneurial mindset and thrive in fast-paced and collaborative environments.

Ability to work across time zones, diverse cultures and markets which don’t have English as a native language.

Independent and result oriented.

Excellent communication and interpersonal skills.

Excellent analytical and presentation skills.

Our values:

We build opportunities for our artists, brands and fans; and it’s important for us to be reliable and efficient.

We demonstrate honesty, excellence and commitment to success.

‘It’s not my job’ is not part of our vocabulary, we even stuff envelopes.

We make mistakes, but only to learn from them to build resilience.

We take care of ourselves and our colleagues.

We are our own managers.

We are committed to equality and inclusion.

We are mindful of the strain on the Earth's resources and are committed to reversing the trend with our behaviors where possible

Aside from the fact that you can chance upon your favorite comedians, bump into our furry friends while you grab a cup of coffee and get inside access to some of the coolest festivals in the country.

We ensure all our team members get enough down-time: We have monthly mandatory offs. We don't have a punch-in punch-out culture.

We are ready to level up everyday: You bring the passion, we deliver the (countless) opportunities.

We ensure everyone in the OML fam is taken care of: We offer free mental health care for all team members, we have gender neutral POSH & Parental leave policies, and our insurance policies extend to your in-laws as well!

We have fun while we're at it: Game Nights, FRI-YAYs, KnOML and much more!

We recognize talent: You bring the passion, we deliver the (countless) opportunities.

Thank you!

Thank you for taking the time to go through the opportunity we have to offer.  

If you apply, please do not share your photo, age, gender, religion or ethnicity in your resume. You do not even need to share your last name.  (We want to eliminate biases on any of these parameters while we decide on our shortlisted candidates)

We will get in touch with you if your profile gets shortlisted.

DETAILS TO REGISTER FOR THIS JOB:

https://oml.freshteam.com/jobs/CzWBZAng3Ww6/agency-director

Also, Copy-Paste Your CV in the Comments section.



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Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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What's the most IMPORTANT thing you should read about a CV Writing Service?

Client Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations our customers have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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