Middle East Jobs, Careers, Vacancies

Tamheer - Call Center- Jeddah, KSA

Tamheer - Call Center- Jeddah, KSA

Job Description

• Provide a high level of services to the customers.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times

• Resolves and inputs provider/client requests into CRM according to established guidelines.

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Skills

• A Bachelor degree from a recognized university/institute.

• Very good communication skills in English Language.

• Willing to work in shifts including night shifts.

• Ability to multi-task in a fast paced changing environment and work well under stress.

Apply here:
https://careers.bupa.com.sa/en/saudi-arabia/jobs/tamheer-call-center-4457893/

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Customer Service Advisor - Native Arabic speaker- Concentrix, Abu Dhabi, UAE

Customer Service Advisor - Native Arabic speaker- Concentrix, Abu Dhabi, UAE

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• 0-2 years' customer service experience in banking, financial, insurance or healthcare sector, preferably telephonic.

• A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).

• Good communication and interpersonal skills.

• Competent use of PC, must be good at MS Excel formulas.

• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

• Cheerful personality, always with a smile.

• Empathetic, patient and courteous in approach.

• Pleasant telephone etiquette and someone who loves to speak over the phone.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

• Open to work - 8 hours a day, 5 days a week (On Holidays / Friday & Saturdays) / in all shifts, as per department requirements & overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.

Apply here:
https://careers.concentrix.com/career-details.php?id=R1219228

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Call Center Agent- The Ritz-Carlton Dubai, UAE

Call Center Agent- The Ritz-Carlton Dubai, UAE

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Apply here:
https://jobs.marriott.com/marriott/jobs/21145593?lang=en-us&utm_medium=jobboard&utm_source=indeed

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Travel & Tourism Consultant- Dubai, UAE

Travel & Tourism Consultant- Dubai, UAE

We are looking for a dynamic Travel & Tourism Sales Executive for our Dubai Operations. To promote Sales of Travel, Tourism, Holiday Packages, and related lines of business. Responsibilities will include but are not limited to. Acquisition of new clients. Understanding the needs of clients and ensuring the best possible options

Gender : Any
Qualification :
Nationality : Any
Experience : 1-3 Years

Apply Here:
https://jobsportal.com/job-travel-tourism-consultant-61.html

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Entertainment and Events Coordnator- Dubai Parks and Resorts, UAE

Entertainment and Events Coordnator- Dubai Parks and Resorts, UAE

Play Your Part

An exciting career opportunity of young & talented individual as Events & Entertainment Coordinator. You we will be working collaboratively regardless of job titles or duties to deliver world class entertainment. The Events & Entertainment Coordinator provides assistance and support to the Production Manager and Stage Management team in the coordination of talent, tech and venue start-up/shut down procedures. You are required to create and maintain documentation of schedules, itineraries and production books. You will be supporting the day-to-day operations of rehearsals/shows and events, interaction with cast/crew/front line staff and guests. The Event Coordinator will also handle the coordination, planning, and on-site execution of events, birthdays, Team-buildings across the park.

    Monthly gross salary would be between 3800 – 4400 Dirham (Including Accommodations, Transport & any other utility allowances
    Job Location Motiongate Dubai / Dubai Parks & Resorts / DXB Entertainments (Next to Jabel Ali – Not in freezone)

Main Duties:

    Performs the duties of opening and /or closing the venue or area, including signing in/out cast and crew, monitoring start-up/ shut down procedures. Monitor all rehearsals, performance and backstage areas for show quality, safety and SOP compliance.
    Coordinates production plans and directs activities of performers and stage crew during rehearsals and performance.
    Support Supervisor in event documentation including nightly FYI’s and status report
    Monitors performances on stage/back stage/green rooms for show quality, safety and SOP compliance.
    Communication of pertinent information inter/intra departmentally
    Act as first point of contact for addressing guest situations in a positive and professional manner.
    Ability to maintain confidential information.
    Execute and maintain policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement’.
    Maintain relevant electronic systems to bring efficiency and effectiveness to existing processes.
    Interface with DPR internal and external clients in a professional and courteous manner.
    Act as main contact for entertainment venues and performers during shows and events while relaying information to resolve any issues that arise.
    Monitor event logistics in order to ensure that all entertainment elements are in compliance with the rules and regulations, set forth by Motiongate Entertainment dept.
    Plan and provide on-site support for assigned events.
    Must be able to adapt to an ever-changing work environment.
    Any other duties as may reasonably be requested by the management team.
    Liaise with the MICE Sales team regarding event and birthday bookings.
    Any other duties as may reasonably be requested by the management team.

Are You a Star?

In order to be qualified for this role you should possess the below criteria:

Essential:

    High School Diploma or equivalent.
    At least 1 – 2 years’ experience in a similar role
    Proficient in Excel, Word & Microsoft Outlook.
    Advanced English Skills- both written and spoken.
    Ability to quickly learn new concepts, solve problems and implement solutions.

Desirable:

    Bachelor’s Degree in Event Management, Hospitality, Business Administration or related.
    3 years minimum experience in theme parks and/or a professional theatre
    Ability to navigate well on both PC and Mac computers
    Available for overtime work as schedule requires and work on weekends.
    Travel outside of the site office may be required.

Apply Here:
http://careers.dubaiparksandresorts.com/vacancy-details/?ID=156578&ChannelID=2904

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Middle East Jobs, Careers, Vacancies

Tamheer - Call Center- Jeddah, KSA

Customer Service Advisor - Native Arabic speaker- Concentrix, Abu Dhabi, UAE

Call Center Agent- The Ritz-Carlton Dubai, UAE

Travel & Tourism Consultant- Dubai, UAE

Entertainment and Events Coordnator- Dubai Parks and Resorts, UAE

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